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Spuds
Occasional Visitor
Joined: Jun 14, 2005
Posts: 5
Location: Leeds
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 Posted: Wed Nov 08, 2006 10:28 pm Post subject: TomTom One and traffic trial woes |
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Hi all. I wonder if anyone can help with this problem I have been having with Tomtom support.
Two days ago I purchased a tomtom one v2 from Currys. I am very happy with the unit but my woes started when I tried to activate the free trial to traffic. I get an error message " the trial subscription to this service has expired. You can renew your subscription at www.tomtom.com. Error code 2029.
I immmediately emailed tomtom and their replies have been nothing short of silly.
| Quote: | Thank you for contacting TomTom Customer Support.
Some customers report that they get “error 2029 - traffic expired” displayed on the TomTom device. Check first if the customer has a valid subscription for traffic. If the traffic subscription has expired, you do indeed get this message. Customer needs to buy a new traffic subscription.
Some customers’ report that they get “error 2030 - safety cameras’ expired” displayed on the TomTom device.
Check again if the customer has a valid subscription for safety cameras. If the safety cameras’ subscription is expired, you do indeed get this message. Customer needs to buy a new safety cameras' subscription
If the customer has a valid subscription and still claims that they receive error 2029 or error 2030 we need to ask the customer to follow the steps below:
- Do a reset to factory settings
- Perform a softreset with the paperclip
- Rebond the phone tho the device.
- Make sure the username and password are filled in in Edit TomTom account and reconnect
With best regards,
The TomTom Customer Support Team |
After performing the steps they suggested I re-emailed them and got the following reply.
Nothing there tells me how to reset my account.
As a final step I have emailed them a copy of the Currys invoice and asked for an explanation of how a two day old device can have a months trial that had expired when I bought it.
Kind Regards
Spuds |
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Spuds
Occasional Visitor
Joined: Jun 14, 2005
Posts: 5
Location: Leeds
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| Posted: Thu Nov 09, 2006 11:04 pm Post subject: A big thank you |
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| Quote: | Dear Mr xxxx,
Thank you for contacting TomTom Customer Support.
According to second line you did not have the traffic trial in your account therefore, we have added the one month traffic to your account.
Please, try again to connect with your traffic.
With best regards,
The TomTom Customer Support Team |
A big thank you to support and a telling off to me for not giving them time or having faith in their abilities.
Regards
Spuds |
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Spuds
Occasional Visitor
Joined: Jun 14, 2005
Posts: 5
Location: Leeds
|
| Posted: Thu Nov 09, 2006 11:05 pm Post subject: A big thank you |
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| Quote: | Dear Mr xxxx,
Thank you for contacting TomTom Customer Support.
According to second line you did not have the traffic trial in your account therefore, we have added the one month traffic to your account.
Please, try again to connect with your traffic.
With best regards,
The TomTom Customer Support Team |
A big thank you to support and a telling off to me for not giving them time or having faith in their abilities.
Regards
Spuds |
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