Tom Tom Buzzes

kevinx · Posted: Mon Sep 04, 2006 7:47 pm Post subject:

Chugging noise
You're not being empathetic with me are you Embarassed

Today I managed to speak with Tom Tom again. Spoke to a very proficient lady, who in turn spoke with the second level guys.

She came back advising that there IS a KNOWN problem with the TTOne, and v6.15.

kevinx · Posted: Mon Sep 04, 2006 7:49 pm Post subject:

They are apparently working on a fix cure to the problem.

I asked the question is the tone likely to be detrimental to the unit The answer was No.

It's a little bit comforting for the suppliers to admit there is a problem instead of denials. Rolling Eyes

I would suggest you call or mail Tom Tom www.tomtom.com Support
so you too can give feedback.

I think it may be a case of not many people have perhaps heard the tone, til brought to their attention.

Thanks for your positive feedback on a negative subject Confused

kevinx · Posted: Mon Sep 04, 2006 10:37 pm Post subject:

[quote="mikealder"]I am not too aware of the settings available on this device, but when loaded with version 6,15 go to Change Preferences/ Brightness preferences (you might need to select Show ALL menu options) - now turn the screen brightness down and see if the noise changes in pitch/ intensity.

Sorry Mike, missed this post earlier. Yes there are brightness settings on the unit, and I will try your suggestion later.
I actually spoke again today with Tom Tom, and spoke with a very helpful female operator (can I mention female) Laughing

She spoke with their second level guys, and advised there IS (whoopee) a known fault with TTOne and 6.15.

They are working on a solution, she tells me.

And there was me, thinking I was going nuts Confused

Cheers
_________________
HTC OneX (IceCreamSandwich), HTC DesireHD (Gingerbread) Co-Pilot Premium, GoogleMaps+CamerAlert352
TomTomOne (Original with the faster processor!)
v7.903, o/s 2344, GPSv1.21 Boot 5.0500
Mv710.1561(W Europe)+Traffic, N82 connection to GPRS traffic
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PhilsterUK · Occasional Visitor Joined: Sep 04, 2006 Posts: 4

mikealder · Posted: Mon Sep 04, 2006 11:33 pm Post subject:

In which case the noise is being emmited from the screen back light inverter, it could be a deffective unit, or an EMC style fault where the noise is being picked up by the audio amplifier, for now I would run the device at a high setting say 85% (you don't want to need sun glasses to see the TT unit) - if its still noisy up the display brightness until the noise stops - Mike

PhilsterUK · Occasional Visitor Joined: Sep 04, 2006 Posts: 4

Hi Mike

Anything less than 100% and the high pitched whine returns.

And whilst the whine disappears at 100%, the 'chugging' noice that may be the SD card stays though it's not that loud and bearable.

I emailed TomTom yesterday so will wait to see what they say.

Cheers

Phil.

bif · Occasional Visitor Joined: Apr 18, 2006 Posts: 19

I have a tom tom Go 500 I am having a similar problem in that I get a constant high pitched whistle. I have tried dealing with the brightness and that makes no difference. Connecting to my computer makes no difference. It is just there all the time and is very irritating. It was not there in my first few months of usage.

Maybe time for me to call Tom Tom Sad

kevinx · Posted: Fri Nov 03, 2006 8:24 pm Post subject:

Re High Pitched tone.

Tom Tom have recently release s/w 6.52 for the TTOne (and others).
Loaded it, switched on. Tone STILL there Confused

Hasn't cured the problem.
_________________
HTC OneX (IceCreamSandwich), HTC DesireHD (Gingerbread) Co-Pilot Premium, GoogleMaps+CamerAlert352
TomTomOne (Original with the faster processor!)
v7.903, o/s 2344, GPSv1.21 Boot 5.0500
Mv710.1561(W Europe)+Traffic, N82 connection to GPRS traffic
+

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