tom tom home problems

trog100 · Regular Visitor Joined: Sep 15, 2006 Posts: 195

about red arrows.. i never used to get the "virtual" tomtom.. i have v615.. i have connected to home last night and several times recently.. it upgraded my new euro map software from 6.10 to 6.15

i connected tonight and home downloaded "something" and i now have the "virtual" tomtom on my PC screen.. and the red arrow..

its obviouse when u get it dont get confused looking for it..

i have the 300.. so when did the "virtual" tomtom appear chaps.. or when should it have appeared.. and if it should why dosnt it and what did i get downoaded and installed tonight that gave me the onscreen tomtom.. he he he

trog

karma · Occasional Visitor Joined: Mar 24, 2006 Posts: 2

Sadly, as with bj, I'm still experiencing the same problem. (or was till last night) I'm now working away from home.

I'll try again at the weekend, see if the red arrow has appeared.

K
_________________
I said it was an upgrade. I didn't say it would be better.

Oldboy · Posted: Fri Sep 22, 2006 7:51 am Post subject:

BodgerBaz · Posted: Fri Sep 22, 2006 8:08 am Post subject:

This is a long thread, and I haven't read every word. From what I can gather you can't see why it doesn't show your GO screen when the PC already 'sees' your GO is on.

Whether your GO is on or not, when you click on to 'MY GO' it will ask you to turn it on. If it's already on - it will still ask you to turn it on.

So, turn it off then turn it back on again and your screen will be displayed.

By the same token, if you are using the 'MY GO' feature then click on to a different menu item on the menu it wants you on turn the GO off again (then select the menu item and turn the GO back on again).

I've been using mine for a while and you soon get used to it.

If this isn't your problem please forgive the intrusion and continue re-installing the software.

B.

titanflux · Occasional Visitor Joined: Oct 04, 2006 Posts: 14

I am also having this problem.

Bought new Tom Tom One GB Edition (new version), yesterday.
PC recognises memory card as a removable disk as "TomTom V3".

Intalled Home from CD, and updated version from website. Tried uninstalling Home and reinstalling. No difference.

I am able to "Explore" my TomTom, update it, and delete/add files, and backup is ok too. But on the bottom right hand side of the screen, clicking "My Device" (which says My ONE when the TOM TOM ISN'T connected), I get a picture of a black TOM Tom screen with a message saying "Please connect your Tom Tom device using a USB cable, and turn it on".

Anyone have any resolution to this. I can't set the PIN protection without it sat least.

If it helps, whenever I attach the ONE and switch it on, Windows ties to run "installtomtomhome.exe". I allow it to run, but nothing then happens. It's trying to run the file from my TOMTom's card, and there is a file called that on the TOmTom itself.

BodgerBaz · Posted: Wed Oct 04, 2006 8:33 pm Post subject:

With the GO attached (presumably on?) try turning it off then back on again. It should work.

titanflux · Occasional Visitor Joined: Oct 04, 2006 Posts: 14

Makes no difference either.

It's also odd that Home shows "My ONE" under the "more..." section on the options list when it's off or disconnected, but changes to "My Device" when it's on or connected!

Robin2 · Posted: Wed Oct 04, 2006 9:17 pm Post subject:

I presume you are connected to the internet? When I installed TomTom Home last week it asked me if I wanted to install the plug in component, then downloaded it from the web. From then on I was able to use my TomTom One as a virtual device on the PC for itinerary planning etc
Robin
_________________
TomTom One v3 Europe, Navcore 7.903, Western Europe 835.2420
TomTom Go 720 Europe, Navcore 8.351, Western Europe 855.2884
Satmap Active 10
Plus a lot of other PDA GPS kit, seldom used

titanflux · Occasional Visitor Joined: Oct 04, 2006 Posts: 14

Definetely connected, I have a router with an always on connection.

Have just done a system restore to the point before first installing Home.

Installed Home fresh from the website. Attached and switched on my TT1, it came up with a button to download a component, which it did. Still have the blank tomtom screen asking me to connect!

Any more ideas folks?

titanflux · Occasional Visitor Joined: Oct 04, 2006 Posts: 14

Config info, if this helps explain anything... it's my 1st ever GPS..

* Computer info:

Operating system: Windows NT 6.0 (build 5600)
Free memory: 444645376 bytes
User home directory: "C:\Users\Home"
Home volume space: 96156 / 186622 MB
Temporary directory: "C:\Users\Home\AppData\Local\Temp\"
Temp volume space: 96156 / 186622 MB
Install directory: "C:\Program Files\TomTom HOME\"
Install volume space: 96156 / 186622 MB
External volume devices: E:\ [TOMTOM] 0 / 215 MB ; G:\ [TOMTOM DISK] 101 / 241 MB
OS login name: "Home"
Host name: "Home-PC.home"
Date and time: 2006-10-04 20:34:39

* HOME info:

HOME Version: 1.3.200
Language: en_GB
Connection state: logged in as "************"
Loaded device dll: none

* Connected device: "Volume "TOMTOM DISK" (TomTom ONE New Edition)"

ID: "AK4SL ASAR6"
Serial: "**************"
IL #1: 'Memory Card' 101 free/241 total MB Block Size 4096 Media Name 'Storage' serial $f8dab56a, Writable

13 Installed Items:
Application:
'TomTom application for GO, ONE and RIDER', ID Navigator IL #1 8001 KB Version 6.500
Maps:
'United Kingdom And Republic Of Ireland', ID United_Kingdom_and_Republic_of_Ireland(-1047610,4994615,178596,6084381)00 IL #1 116440 KB Version 660
Voices:
'Tim', ID data04 IL #1 670 KB Version 3
'Jane', ID data05 IL #1 659 KB Version 3
Zip codes:
'Great Britain', ID GreatbritainPostal_teleatlas IL #1 9115 KB Version 607
Satellite imagery:
'Europe', ID eur IL #1 4566 KB Version 1
Points of Interest:
'United Kingdom And Republic Of Ireland\Safety Cam Uk 30 Tomtom', ID Safety_Cam_UK_30_TomTom IL #1 51 KB Version 397
'United Kingdom And Republic Of Ireland\Safety Cam Uk 40 Tomtom', ID Safety_Cam_UK_40_TomTom IL #1 19 KB Version 397
'United Kingdom And Republic Of Ireland\Safety Cam Uk 50 Tomtom', ID Safety_Cam_UK_50_TomTom IL #1 9 KB Version 397
'United Kingdom And Republic Of Ireland\Safety Cam Uk 60 Tomtom', ID Safety_Cam_UK_60_TomTom IL #1 5 KB Version 397
'United Kingdom And Republic Of Ireland\Safety Cam Uk 70 Tomtom', ID Safety_Cam_UK_70_TomTom IL #1 3 KB Version 397
'United Kingdom And Republic Of Ireland\Safety Cam Uk Other Tomtom', ID Safety_Cam_UK_Other_TomTom IL #1 3 KB Version 397
Phone database:
'Connect2Internet', ID connect2internet IL #1 394 KB Version 8

* Backup info:

No backups.

* Run-time variables:

sDeviceCode = "AK4SLASAR6"
sDeviceMUID = "E14356K00463"
sDeviceType = "onev3"
sLastConnectedDevice = "onev3"
sLoginType = "User"
sUsername = "***************************"
sSessionId = "41d84152d49e511eb216f604e6f99884-40ece9fc2c87a7e8f214dd4aff3fd313"
sBrowserComponentType = "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.0.04320; InfoPath.2; FDM)"
sFlashVersion = "9"
sSoftwareVersion = "6.500"

* Number of outstanding timers: 1

2006-10-05T02:34:20, secs: 21600 (360 min), type: POLL, ID: PollTimer

titanflux · Occasional Visitor Joined: Oct 04, 2006 Posts: 14

Think I'm getting a bit closer....

In my tomtom/downloads/navigator dlls folder in my documents there is a .dll file which I think was the one downloaded and unzipped by Home.

However, as you can see in my config above, the dll isn't loaded.... I think this dll must be what works the virtual tomtom (My one) feature.

How can I get this dll to load into Home?

I am really not understanding something here.....

titanflux · Occasional Visitor Joined: Oct 04, 2006 Posts: 14

Please please please, anyone any ideas here?

Tomtom support don't seem to understand what I'm on about~!

Oldboy · Posted: Thu Oct 05, 2006 10:35 pm Post subject:

Have you tried Clicking on Device | Change Device and seeing what is in the Device Window.

It's not a problem I have had, so am just guessing.

As a matter of interest, what was the 'not installed' dll called?
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

mcwill · Posted: Thu Oct 05, 2006 11:23 pm Post subject:

titanflux,

titanflux · Occasional Visitor Joined: Oct 04, 2006 Posts: 14

Thanks mcwill, I think you are right about windows vista.

Though it shouldn't really prevent the 6-500-7390-1.dll file from loading into home....

I'll have to bring my laptop home which runs Win XP.

Home though, is supposed to be compatible with all modern versions of Windows according to tomtom.

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