Appalling TomTom Support (again)

gpsn3wbie · Regular Visitor Joined: Apr 05, 2006 Posts: 176

non-transferable IMO means just that. you can install and register it to one device only.

TT, to be fair, give you the flexbility to re-register your product code against a new device after seven working days and then again after one hundred and eighty days which, again IMO, is very accomodating of them.

gajet · Occasional Visitor Joined: Apr 01, 2006 Posts: 29

Er actually in terms of software liscences, non- transferable ususlly means you can't sell it or give it away to another user once you have finished with it.

for example Microsoft have no problem with you installing Windows onto a new PC, providing you unistall it from the old one.

andygrove · Posted: Tue Sep 26, 2006 5:10 pm Post subject:

gpsn3wbie · Regular Visitor Joined: Apr 05, 2006 Posts: 176

then re-read the final quote in wrenben's previous post for TTs definition of non-transferable.

andygrove · Posted: Tue Sep 26, 2006 9:22 pm Post subject:

Which proves my point entirely. You say it's non transferrable - but TT allow us all to register it three times.

Using basic logic that definition CANNOT possibly be right.

andygrove · Posted: Tue Sep 26, 2006 9:26 pm Post subject:

wrenben · Occasional Visitor Joined: Jan 13, 2005 Posts: 12

cageordie · Occasional Visitor Joined: Dec 14, 2005 Posts: 8

Y'know, the issue here is poor business practices that irritate legitimate owners. I don't steal or cheat and I don't like being treated as a dishonest thief by one of my suppliers. This is a strong reason to seak an alternate supplier and that is a major business issue for TomTom.

andygrove · Posted: Fri Sep 29, 2006 2:17 pm Post subject:

What you have said there is very true.

What really annoys me, is that if I was trying to install on multiple PDA devices, then I would just go and download a cracked copy - of which there are plenty around. However, I object to that and we are members of FAST and take that very seriously.

The real irritation to me is that I have personally paid for this product, and they are now stopping me using it purely because my hardware died and I had to get another.

wrenben · Occasional Visitor Joined: Jan 13, 2005 Posts: 12

I totally agree!

Shonk · Occasional Visitor Joined: Nov 08, 2005 Posts: 12

i will tell you a way to end this once and for all for everyong
issue a small claim in court

if people started doing this with activation problems
they would soon wake up and smell the coffee

peterc10 · Posted: Sat Sep 30, 2006 12:44 pm Post subject:

piggedup · Occasional Visitor Joined: May 27, 2006 Posts: 3

If this is support looks like I'm gonna fall!!
Got TT Nav 5 to run on an M600. Yep, I know they don't support it but it runs glitch free anyways. They issued an Activ code for it and I loaded it on with the latest version and ran it for 5 months. The phone developed a fault and it was replaced. I sent all the the documentation and they REFUSE to issue a code because they don't support the phone. I have the genuine soft ware and their mk11 bluetooth reciever and can't use them. Can they legally do this?? They even refuse to talk to me other than to tell me to lodge a complaint which can conveniently only be done by post. This is even though they issued the first code for it anyway. They have all my threads in front of them. They know who issued the first code but won't comment any further and were incredably rude and condescending. They wonder why people get on roof tops with riffles? Try giving customers some respect and treat them in the same way you would if you were facing them instead of phone or email!! I have changed my phone with Orange four times in total and have always done a a hard reset to remove any trace of tom tom software what more can I do.

mikealder · Posted: Sat Sep 30, 2006 4:59 pm Post subject:

Have a read of THIS which is about the same device/ problem - Mike

wrenben · Occasional Visitor Joined: Jan 13, 2005 Posts: 12

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