Holux 236 GPS Slim Dead?

ShamelessCookie · Occasional Visitor Joined: Jul 13, 2006 Posts: 3

I'm crossing my fingers, but it is now working...

Last night, it had mostly a full charge, I kept turning it on/off on/off until FINALLY, Bluetooth came on

I then let it stay on OVERNIGHT and it was still going in the morning

I used it to drive to work without a problem

I then used it throughout the day without a problem, eventually the battery low light came on

Right now I'm recharging it, but I haven't had an issue since I left it on overnight.

ShamelessCookie · Occasional Visitor Joined: Jul 13, 2006 Posts: 3

Whell, I spoke too soon... BT is completely dead, will NOT come on no matter what I do...

This speaks poorly of the QA at Holux

FrostFree · Occasional Visitor Joined: Aug 01, 2006 Posts: 1

I bought mine from ebay serial no 236-624*****, it fixes very quickly and worked like a dream, then on the 7th day, after charging, I turned it on and the bluetooth light didn't come on and obviously my device couldn't find it. I did all I could turning on and off etc, but no joy. So I decided to charge agin for another 3 hours or so, this time the blutooth came on as I turned it on, I was over the moon thinking the problem was fixed, but next day the bluethooth just stayed dead, and it's been ever since. Is there any explanation from Holux why this is happening?

FF

cloudchaser · Posted: Fri Aug 11, 2006 2:28 pm Post subject:

Hmm - I have the same issue too. Bluetooth seems dead and I tried removing and reinserting the battery but no luck.

I am going to try some of the tips mentioned here and see if that kicks it back into life.

FWIW - I got mine off ebay and the serial no. is 236-62401***

aaronprez · Occasional Visitor Joined: Jul 09, 2006 Posts: 11

I can attest to another purchased on Ebay with dead bluetooth, also a 236-624****** serial number. You could make bluetooth work after refridgerating it for some reason (I read this from other people) But once it warms up, bluetooth stops working. I have sent it back, and am waiting for a replacement.

meestermartinho · Posted: Tue Aug 15, 2006 12:51 pm Post subject:

solder issue on the pcb apparently

bossbob · Occasional Visitor Joined: Aug 30, 2006 Posts: 4

I purchased a second GPSlim 236 for my wife after good being satisfied with one bought earlier. The second units bluetooth has never worked. The dealer (UK based, on ebay, Holux authorised) says to contact Holux, Holux are not responding to a support ticket, an e-mail or the phone and I've never seen the "Live Help" online.

Any ideas or do I just have to wait. :x

Skippy · Posted: Wed Aug 30, 2006 11:39 pm Post subject:

bossbob · Occasional Visitor Joined: Aug 30, 2006 Posts: 4

I checked ebay. Its a business so http://pages.ebay.co.uk/help/policies/business.html
applies. Rang the vendor, explained, we'll wait and see what happens.

Rob

bossbob · Occasional Visitor Joined: Aug 30, 2006 Posts: 4

Update!
Holux UK do support the vendor.
The day after finally contacting the vendor I had an RMA number from Holux and they tried to close the trouble ticket. I objected as nothing has been solved until I get a working GPS 236. The faulty unit was returned that day (Friday) and thats the last I've heard. No replacement, no email, and they answer the phone with a recorded message that costs money to listen to but gives no options other than email (they don't reply) or trouble ticket (it took 5 days and a phone call to the vendor to get any response). Not customer friendly!!
Its sad that such a good product gets such poor support.

Rob

cloudchaser · Posted: Fri Sep 08, 2006 1:01 pm Post subject:

Shame about that bossbob - hope you get things sorted with further pain.

An update about my Holux. I had got it off ebay from a HK based seller. I sent back my faulty unit to them and got email response and instructions from them about returns procedure within 48hrs. Sent it to them recored and I have received back another unit (which works) last week.

Being a ebay seller and based in HK I was expecting a few problems but it was fairly straight and easy to do.

bossbob · Occasional Visitor Joined: Aug 30, 2006 Posts: 4

Ok, the replacement arrived this morning and Bluetooth appears to work. Still not entirely happy as I'm down on the cost of postage to return the faulty item and I'm not happy at all about the poor communication from BuyBits (the original seller) or Holux UK. Phoning was a joke with 0870 numbers and answering machines and queues that never ended with a real person.

Regards

Rob

	PocketGPS
	Web