Ipaq 2210 4way button not working

Fishy · Occasional Visitor Joined: Dec 04, 2003 Posts: 22

for some reason the silver "navigation" button ont he centre of my ipaq 2210 doesn't work UP or RIGHT .... self diagnostic confirms this as a hardware issue ... i'm pretty sure it all worked before i installed the tomtom software though ... any ideas ?

lbendlin · Posted: Sat Dec 27, 2003 5:44 pm Post subject:

sounds unrelated to me. If you want you can try a hard reset (but you'll lose all your settings). Maybe some quirk in the firmware that can be "resolved" that way.

What diagnostics software are you using?
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DavidW · Posted: Sat Dec 27, 2003 5:46 pm Post subject:

I doubt the two are linked, but you could go to Remove Programs on the Settings screen (System tab) and uninstall TomTom Navigator.

If that doesn't get your buttons working normally again, the only option is to hard reset, which will wipe your iPAQ clean - if you have iPAQ Backup or Sprite Backup take a backup before doing anything (including uninstalling TomTom Navigator). Then try the self test again.

HP will ask you to hard reset before offering warranty service, so you may as well try that before contacting them. Look in the manual for details of how to hard reset (which isn't the same as pressing the reset button) - unless someone can post the instructions for your model.

If the buttons don't come back to life after a hard reset, the only thing to do is contact HP for warranty service. They'll almost certainly ask you to pack the iPAQ up and send UPS to collect it. My 3970's speaker failed earlier this year, and it was back within a few days, though obviously there will probably be some delays at this time of year.

David

Fishy · Occasional Visitor Joined: Dec 04, 2003 Posts: 22

i'm using the built in diagnostic self tester onthe ipaq.

DavidW · Posted: Sun Dec 28, 2003 4:49 pm Post subject:

That is how HP would expect you to confirm the button problem. This, however, is not a usual state of affairs after installing TomTom Navigator, and several experienced users all think your iPAQ has suffered hardware failure.

Before offering warranty service, HP will ask you to hard reset and confirm, using the self-test application, that the problem is still there. It is possible, but unlikely, that something has happened to the machine to stop the buttons working that a hard reset will solve.

I know it's a pain to have to carry out a hard reset, but if you have iPAQ Backup (or, even better, Sprite Backup), it's pretty easy to get back to where you were before the hard reset. The machine will almost invariably come back hard reset anyway. Indeed, with the older machines with built-in batteries, HP prefer that you send them for service part way through the hard reset operation, before you wake the iPAQ up again before pushing the reset button or applying external power - that way, the battery is disconnected. That's the state that the machines were shipped new in.

It will become increasingly annoying to have the buttons out of use - and I would recommend you get the iPAQ in for service, though I can also understand you holding off on doing anything until the new year.

David

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