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illmofo
Occasional Visitor
Joined: Mar 22, 2006
Posts: 6
Location: Bristol
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 Posted: Thu Mar 23, 2006 1:46 pm Post subject: Help Subscribed but cant download |
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I subscribed for a month yesterday and I received the receipt via paypal almost instantly yet the site still tells me Im not a subscripber
Help please
P.s sorry if this is in the wrong forum but I couldnt see any rooms labelled support.
Thanks
illmofo |
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Darren
Frequent Visitor
Joined: 11/07/2002 14:36:40
Posts: 23848
Location: Hampshire, UK
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| Posted: Thu Mar 23, 2006 2:03 pm Post subject: |
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I'm sorry you've been kept waiting, we do try very hard to ensure everyone is activated within an hour or two but occasionally the gears jam!
I'll investigate and respond as soon as possible.
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Darren Griffin |
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RobBrady
Frequent Visitor
Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK
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| Posted: Thu Mar 23, 2006 3:00 pm Post subject: Re: Help Subscribed but cant download |
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| illmofo wrote: | | I subscribed for a month yesterday and I received the receipt via paypal almost instantly yet the site still tells me Im not a subscripber |
When you make a payment through PayPal that is funded by Instant Bank Transfer we receive your payment immediately.
If you used eCheque we would not have received your payment immediately. Funds will only be received once cleared through the banking system.
I have checked with PayPal and your payment has not cleared yet which suggests you may be using eCheque. As soon as payment clears you will receive your membership details automatically.
| illmofo wrote: | | P.s sorry if this is in the wrong forum but I couldnt see any rooms labelled support. |
No problem, we offer support through ALL forums. This feedback forum was an appropriate place to post your query 
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Robert Brady |
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illmofo
Occasional Visitor
Joined: Mar 22, 2006
Posts: 6
Location: Bristol
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| Posted: Thu Mar 23, 2006 4:18 pm Post subject: Re: Help Subscribed but cant download |
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| robbrady wrote: | | illmofo wrote: | | I subscribed for a month yesterday and I received the receipt via paypal almost instantly yet the site still tells me Im not a subscripber |
If you used eCheque we would not have received your payment immediately. Funds will only be received once cleared through the banking system.
I have checked with PayPal and your payment has not cleared yet which suggests you may be using eCheque. As soon as payment clears you will receive your membership details automatically.
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I didnt realise, i just checked paypal and it is an eCheque, it states expected clearing date 31/3. Will it eally take that long?
If so is there anyway to cancel it so i can do a payment direct from my bank account instead?
Thanks
illmofo |
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RobBrady
Frequent Visitor
Joined: Jul 21, 2004
Posts: 2718
Location: Chelmsford, UK
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| Posted: Thu Mar 23, 2006 5:18 pm Post subject: Re: Help Subscribed but cant download |
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| illmofo wrote: | | robbrady wrote: | | illmofo wrote: | | I subscribed for a month yesterday and I received the receipt via paypal almost instantly yet the site still tells me Im not a subscripber |
If you used eCheque we would not have received your payment immediately. Funds will only be received once cleared through the banking system.
I have checked with PayPal and your payment has not cleared yet which suggests you may be using eCheque. As soon as payment clears you will receive your membership details automatically.
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I didnt realise, i just checked paypal and it is an eCheque, it states expected clearing date 31/3. Will it eally take that long?
If so is there anyway to cancel it so i can do a payment direct from my bank account instead?
Thanks
illmofo |
You should be all sorted now. Please check your email box for confirmation
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Robert Brady |
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illmofo
Occasional Visitor
Joined: Mar 22, 2006
Posts: 6
Location: Bristol
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| Posted: Thu Mar 23, 2006 5:29 pm Post subject: |
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| Excellent, Thank You |
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