I have a new pda

LizJ · Occasional Visitor Joined: Jan 09, 2005 Posts: 55

I have a new pda (Orange SPV M2000). I will not be using my old pda. Am I allowed to install TT3 on my new phone (and can I do it). I have tried by it is not offering me the right device code and I then started to wonder whether I am allowed to do this.

TIA

Liz

lbendlin · Posted: Fri Dec 16, 2005 6:39 am Post subject:

If your previous installation is more than six months ago then you can get a new activation code with the original Product code and the new device ID
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LizJ · Occasional Visitor Joined: Jan 09, 2005 Posts: 55

Oh dear. The reason I have a new pda is that the old one kept doing a hard reset all on its own and I had to reinstall my programs.

I appreciate that TT have to protect their copyright but this doesn't seem to cope with real life situations.

I suppose I am stuck then for 5 months!

Liz

mikealder · Posted: Fri Dec 16, 2005 8:47 am Post subject:

Liz, Try giving TomTom support a ring, I know they get some bad press for poor support, But I have found them helpfull on both occasions, if you explain the problem truthfully then they might offer a solution, if you don't ask you don"t get - Mike

dougproctor · Posted: Fri Dec 16, 2005 9:54 am Post subject:

Liz,
The hardest part is getting through. Just persevere and if you get the engaged tone, keep trying. There is a queue of five people only, once you are in the queue, stay there.
As Mike says, once you get through, they are very helpful.
Doug

mikealder · Posted: Fri Dec 16, 2005 10:00 am Post subject:

Crocodile · Regular Visitor Joined: Jun 06, 2004 Posts: 196

Tom Tom's usual stance is to require you to provide proof that you have a new PDA in the form of a faxed invoice.

LizJ · Occasional Visitor Joined: Jan 09, 2005 Posts: 55

Thanks for all the helpful comments. I did not purchase the new PDA, I got it as an upgrade from Orange (free) so I do not have an invoice as such. I might have a delivery or packing note. I'll search for one.

Cheers

Liz

alix776 · Posted: Sun Dec 18, 2005 3:18 pm Post subject:

liz how many times had you installed it on a a new pda before getting this upgrade
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dougproctor · Posted: Mon Dec 19, 2005 1:39 am Post subject:

Liz,
Ring Orange and ask them to fax you a letter stating they have upgraded your phone. Then fax it if required to TomTom.
Orange will do this if you ask them.
Good to see TT have upgraded their support line. Must have been because of the complaints.
Doug

Crocodile · Regular Visitor Joined: Jun 06, 2004 Posts: 196

Having re-read your posts it looks like a new code shouldn't be needed. The software can be installed on a new device within 7 days of the first installation & every 6 months subsequently. Multiple re-installations to the same device should only count as one installation.

During installation to the M2000 you should get a new device code generated. Go to www.ttcode.com & enter this together with the product code & it should generate a new activation code.

LizJ · Occasional Visitor Joined: Jan 09, 2005 Posts: 55

In reply to a couple of posts:

I had installed it on my first device (M1000) probably 4 times in all as the device did a hard reset all on its own a few times.

It is probably about 6 weeks since the last reinstall.

When I tried to install it on my M2000, I got a product code. When I went to activate the software, I got so far along the process and got to a screen that asked me if my device code was either one code or another. I could only click on one of those two codes. Neither of them were my device code that was showing on the device at the time.

I will try the Orange route suggested by some but as I have no access to a fax machine now until January, I will probably have to wait.

Thanks everyone.

Liz

dougproctor · Posted: Mon Dec 19, 2005 4:26 pm Post subject:

Hi again Liz,
Your product code comes from the plastic card that is supplied with the CD. The device code comes from your device when you install and run the program on the M2000. You then take the product and device codes from your PDa and put then to ttcode and get the activation code. As you have installed it before, it was picking up your previous machines device codes.
You do need to ring TomTom and, if you can get a letter, it might preempt them asking. Some have said you do and others said it was ignored. Depends on the wind direction and who you speak to. I was asked for it and got a code over the phone although they might say they will email it to you. Try and persist and say it is urgently needed.
Hope this helps
Regards
Doug

duette · Occasional Visitor Joined: Dec 14, 2005 Posts: 1

Hi liz,
I am a new user and just read your post, I had a similar problem with an Ipaq, got one stolen and bought a new one, after 2 months, I contacted Tom Tom and they asked to send inormation such as your original receipt for TT and your new receipt/proff of purchase for your Phone, next day I was back up and running, although they did forwarn me thatthis would only be a one off.

hope this helps.

LizJ · Occasional Visitor Joined: Jan 09, 2005 Posts: 55

Thanks for this. I am glad you got up and running again. I do appreciate that TT have to protect their copyright but it is not inconcievable that your new device might break or be stolen. It is the software you have bought and I really think you should be able to use it on one device, whatever that device is.

I have found a way around my installation problems. I had purchased a new software and receiver pack to give my husband for xmas. I was going to install the new one on my old pda so he had a working system. Instead, I reinstalled the old one (v3) and the upgrade to 5 on the original pda and I will put the new software on my new pda.

Thanks everyone for the help.

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