MOWE Product code missing

mbfos · Occasional Visitor Joined: Aug 19, 2005 Posts: 15

I got the new 6 cd MOWe from Tomtom deliverd yesterday, have installed all the maps I want to use, but Gnnnnnngh I cannot find a product code anywhere in the packaging. So I cannot activate the maps!!!

TT's website is less than helpful so....

How do i contact TT to tell them I need a new product code for MOWE.

Thankyou

Please help, trip to germany next week.

Privateer · Posted: Fri Aug 19, 2005 4:10 pm Post subject:

Hi mbfos,

to the forum! Thumbs Up

Were the CDs in a sealed box?
The product code is on a loose piece of card the same size as a credit card.

If you weren’t given a product code then the CDs are effectively worthless. Where did you get them?

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

mbfos · Occasional Visitor Joined: Aug 19, 2005 Posts: 15

Hi

Thanks for the fast reply

I ordered them direct from TomTom, they were deliverd by UPS in a jiffy bag, It was not sealed in cellophane and definitely no credit card sized product code. All that was in the bag was the Cds in a large plastic box and an A4 sized delivery note

I have shipping and order numbers, but who do i contact at TomTom? I tried submitting a question via their website, but I've had no confirmation it was received and it does not show up in my TomTom profile.

Jeff

Privateer · Posted: Fri Aug 19, 2005 4:43 pm Post subject:

Hi Jeff,

I suggest that you log onto the TomTom website Support page and log a call. State that the CDs were not sealed in their box and that you have no product code. State that you will give them a period of time to deal with it (and the period that you will give them) else you will take further action.

If you ordered via a credit card, and if after the period you gave TomTom to deal with the problem you have had no joy, then you should lodge a complaint/dispute against TomTom with your credit card company.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

mbfos · Occasional Visitor Joined: Aug 19, 2005 Posts: 15

I've logged a question on the TomTom support site, so I'll see what happens. I've demanded a response within 5 days.

Very annoying though, I'm concerned that even though I bought it from TomTom direct, it was not sealed on arrival meaning somebody has probably halfinched the code in the warehouse and posted it on ebay or some dodgy site

Thanks for all your help

Jeff

Pocketgps · Posted: Sat Aug 20, 2005 1:20 am Post subject:

mbfos · Occasional Visitor Joined: Aug 19, 2005 Posts: 15

Well this is unbeleiveable

TomTom have deleted my question from my profile on thir website without notifying me.

I will raise it AGAIN, but any help anyone could give will be greatly appreciated

Further to your idea about conacting UPS, the envelope was still sealed so I think it's unlikley it was them.

Eldar · Posted: Mon Aug 22, 2005 6:37 pm Post subject:

Have you checked for the product code under the CDs?

Eldar · Posted: Mon Aug 22, 2005 6:40 pm Post subject:

Quoting from their most helpful website:

"This productcode can be found on one of these places:
in your CD box, behind CD 2"

So there you are - behind CD2 you must look!

mbfos · Occasional Visitor Joined: Aug 19, 2005 Posts: 15

I have checked behind CDs 1,2,3,4,5 and 6
I have checked behind the paper inlay of the Cd box
I have checked the original envelope in which it arrived

I have checked everywhere

At least they have now acknowledged that i have rasied a support query. I wait with baited breath.

Eldar · Posted: Mon Aug 22, 2005 9:36 pm Post subject:

mbfos · Occasional Visitor Joined: Aug 19, 2005 Posts: 15

Eldar · Posted: Mon Aug 22, 2005 10:44 pm Post subject:

How Queer !

mbfos · Occasional Visitor Joined: Aug 19, 2005 Posts: 15

How good a response is this. Do they think I'm an idiot:

Dear Mr Flynn,

Thank you for your question. Your maps will not contain an Activation code instead it should contain a Product Code, your Product code + your device code will give you your activation code. Please go www.ttcode.com in order to activate your Maps of Western Europe.

With best regards,

The TomTom Customer Support Team

Eldar · Posted: Thu Aug 25, 2005 1:06 pm Post subject:

Told you

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