BEWARE New TomTom 5 Users On PDAs

Soulah · Occasional Visitor Joined: Apr 08, 2005 Posts: 24

Ok, so heres the deal. I have / had 2 IPAQ 2210s, one which was on its last legs which was given to me from work, and my own. I originally payed for tomtom navigator 2 and have subsequently upgraded from this to version 3, and now to version 5. A total of what? £300??

So.. Last week I eagerly install it onto my old IPAQ make sure everything works ok etc as I have read some horror stories on here and dont want to delete my navigator 3 from my main ipaq for few of losing sat nav altogether.

It worked fine with the help of users / mods on here answering the common questions.

So great!! Tomtom works for me ;) I then delete my old tomtom 3 off the IPAQ, and install 5. Everything goes fine until activation time.. The website now only wants to offer the activation code of the machine I tested it on? Theres no where to put in the device code of my IPAQ?

Well promptly I mail support about the problem. I have no reply for 4 days. In the meantime my old IPAQ decides its had enough and starts playing up turning its self off all the time and losing programs that where installed on it, but I knew it was half dead so in the bin it goes.

Today I recieve a reply to my support ticket saying they wont provide me with the activation code as per the user agreement that I agreeded to on installation of the software?!?!

The license for the software is not issued to me the user, but to the first IPAQ or device it comes into contact with.

Im like what the hell?! This software should be good for atleast a few years for someone that doesnt want to upgrade all the time, and should function for much longer than this if required, do they think IPAQs now come with 10 year warrenties? And the original machines always repaired and never replaced?

Basically, I have installed this software 7 days ago, had it installed for 4 days before the machine died, NEVER even saw the road at all for a test drive, and now on 7 days from reciept of the upgrade pack my software is now good for nothing and cannot be used whatsoever??

Surely this isnt acceptable? I have replied asking for the code or the address to send this upgrade pack back too for a refund. I dont want it, this is a joke, I can't use the software after 7 days and havent even had a sniff of sat nav in the car with it. After 2 years of loyal tomtom usage and constantly upgrading I feel let down by Tomtom and want to give this warning to everyone about what will happen if you have to replace your pda for whatever reason in the future.

Ill let you know how I get on, Im sure theres some law about having 10 days or something on ANY online purchase to send it back if it isn't doing what its supposed to be doing. I mean, damn a software license is a software license you think, who the hell reads all that legal crap at the start, who would of thought this would be the case with this software?!

Just watch yourselfs if they wont allow me to install it onto my ipaq, theres a good chance it could happen to all of you.

iancjc · Posted: Thu Jun 16, 2005 5:04 pm Post subject:

well if you installed it 7 days ago you will be fine to install it again tomorrow. (if its the same as TTN3). - one install then no more for 7 days then no more for 180 days.

therea re loads of ways round the activation issue anyway - but this forum is not the place to go into that thorny subject.

The activation routines biggest problem is that it asks for activation immediately - not after so many uses - I would have though most long term users would have known about this but then again most of us here are a bit sad!

hope it works out.

Ian
_________________
-----------------------------------------------------------
TyTn II (WM6.1) / tomtom one v2
TTN6.03 tomtom 7.xx (one)

Robin2 · Posted: Thu Jun 16, 2005 5:13 pm Post subject:

TomTom will deactivate it on your old machine so long as you can connect it to the internet, and then you can get a new activation code for the second iPAQ. But I guess your problem is that the first machine is completely dead.
They are prepared to accept some sort of evidence that the old machine is completely defunct, but as I have never been in your position I'm not sure how they do it.
Just at the moment their support team are completely overwhelmed by all the new copies of TT5 which people are struggling to get working - no doubt things will be much better in a few weeks.
Your best bet is to reinstall TT3 until the dust settles, then get back to them and explain that you have TT5 on a dead machine and want to transfer it to your good iPAQ
Robin
_________________
TomTom One v3 Europe, Navcore 7.903, Western Europe 835.2420
TomTom Go 720 Europe, Navcore 8.351, Western Europe 855.2884
Satmap Active 10
Plus a lot of other PDA GPS kit, seldom used

Soulah · Occasional Visitor Joined: Apr 08, 2005 Posts: 24

According to tomtom this isnt the case, here is his first reply.

I_Need_Help · Regular Visitor Joined: Jul 25, 2004 Posts: 79

from tomtom site:
1) GRANT OF LICENSE: This TomTom License Agreement ("License") permits you to use the TomTom computer program
and the digital (map) data included in the accompanying package acquired with this License on any single computer,
provided the Software is installed on only one computer at any time and provided the Software is combined only with one (1) navigation system. This License is non-exclusive and non-transferable.
This License does not imply any rights to future upgrades or updates of the Software.

Well so long as it is uninstalled or unusable on your first device then you are legaly able to install it on another device.

Soulah · Occasional Visitor Joined: Apr 08, 2005 Posts: 24

His next reply,

Soulah · Occasional Visitor Joined: Apr 08, 2005 Posts: 24

Soulah · Occasional Visitor Joined: Apr 08, 2005 Posts: 24

Darren · Posted: Thu Jun 16, 2005 5:45 pm Post subject:

The activation procedures have not changed. You are licenced to install on ONE device. Once 7 days have passed you can install on a second different device but to stay within the licence terms you shoudl remove the software from the first device.

This has been the case with v2 and v3 of TomTom and remains so with v5. It is their to reduce the piracy of their software. Similar systems are commonplace in computer software and indeed most other GPS Solutions implement similar systems to prevent installation on multiple devices.
_________________
Darren Griffin

Soulah · Occasional Visitor Joined: Apr 08, 2005 Posts: 24

Ok so now I understand. After 7 days the website will allow me to enter a new device code to get an activation for my new device install automatically?

I did the same with older software but was longer than 7 days between id of thought so never ran into this. Why dont the support guys just say this then? Why all the palavour of sending reciepts etc etc.

Darren · Posted: Thu Jun 16, 2005 6:49 pm Post subject:

That's right, 7 days for install 2, 6 months for install 3. Of course re-installs to the same device are unaffected by this.
_________________
Darren Griffin

Soulah · Occasional Visitor Joined: Apr 08, 2005 Posts: 24

Well its 8 days now and ttcode.com is still insisting my software is already activated.

I have had a constant slanging match of emails with support, copy and pasting a clip of the license agreement and a list of information to supply for a new code.

I post a highly detailed answer with all the information I can physucally supply and that which I cant, again a detailed answer.. ONLY TO HAVE ALMOST THE SAME REPLY AS PREVIOUS FROM TOMTOM.

Im pulling my hair out. Im extremely annoyed. £300 quid all this software has cost me over nearly the past couple of years and now this. I've replied insisting either the code is supplied or instructions on how to return the software for a refund is supplied in the next correspondance or I'll take the matter into my own hands.

Never have I expirence customer support like this. Its a disgrace. 6 Days this has been going on with support, its a complete joke.

Can anyone advise me on who I should refer my case too if they wont give me the code or allow me to obtain a refund. There must be some statatory right on this, I have software that wont work / cant be used, I never even got to try it on the roads.

	PocketGPS
	Web