No longer able to activate TT Nav maps of Europe

pt68 · Occasional Visitor Joined: Apr 25, 2005 Posts: 13

Hi,

I have just attempted to activate my TT Nav maps of Europe and get a message

"............is a correct product code for TomTom Map 2005 Western Europe Add-on.

This product can no longer be activated."

Can anyone help.

I am using TomTom Navigator for Palm OS.

Thanks

lbendlin · Posted: Fri May 13, 2005 8:13 pm Post subject:

I would suggest you take this up with TomTom support. Either someone has stolen your activation code, or you have activated the product on two different Palms already (you haven't, right?)
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ

pt68 · Occasional Visitor Joined: Apr 25, 2005 Posts: 13

Thanks for the response.

The maps are a new purchase from supertrader.co.uk. Just received them in the post today.

lbendlin · Posted: Fri May 13, 2005 8:43 pm Post subject:

What are Supertrader saying to the issue?
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ

pt68 · Occasional Visitor Joined: Apr 25, 2005 Posts: 13

I tried to call, you can only leave a message, recorded message suggests that I email, which I have. As yet I haven't received a reply.

I wasn't sure whether it was a known issue or not.

Thanks again.

lbendlin · Posted: Fri May 13, 2005 10:57 pm Post subject:

no, this is not a regular issue. Let's wait and see what you get back from them
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ

pt68 · Occasional Visitor Joined: Apr 25, 2005 Posts: 13

it has now been about 16hours since my email to superetrader. I haven't even had an acknowledgement.

So much for their claim to respond within 30 minutes.

I am not very impressed!!!!

serge66 · Occasional Visitor Joined: Jun 02, 2004 Posts: 2

lbendlin · Posted: Sun May 15, 2005 12:09 am Post subject:

Thanks for the heads-up. Yes, it sounds like they mixed up versions when issuing the activation key, ignoring the fact that older maps can still be purchased. Let's hope this gets sorted quickly.
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ

pt68 · Occasional Visitor Joined: Apr 25, 2005 Posts: 13

Thanks for the replies, I will email TomTom straight away.

Having looked closure I note that the product code implies that I have 2005 version of maps. I thought the 2005 maps would be released with the Navigator 5 update.

Am I guessing correctly that this is the problem, I have a 2005 code on a previous version of the software.

Thanks again for all your help.

serge66 · Occasional Visitor Joined: Jun 02, 2004 Posts: 2

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