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Have you ordered your new maps yet? Delivery Time
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nich
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Joined: Jan 28, 2005
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Location: cheshire

PostPosted: Wed May 04, 2005 9:13 pm    Post subject: Reply with quote

Same happened to my on Mastercard.
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rorton
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Joined: May 30, 2004
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PostPosted: Sun May 08, 2005 1:44 pm    Post subject: Reply with quote

had a look at my statement, and they havent taken any money from my card, even though i placed order on 26th April...

Still no sigh of the product moving from their warehouse either. I think its very wrong that they can advertise a product for sale when they dont even have the stock to sell Sad
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jdatkinson
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PostPosted: Mon May 09, 2005 2:23 pm    Post subject: Reply with quote

They've cancelled my order now, after I mentioned the UK Distance Selling Regulations. Even though I am not eligible for the CD upgrade (not having bought the last version of the Europe Maps), I may as well wait for the new Europe Map CDs to appear, buy those, and keep them updated. So i've finally got a use for that nice new 512MB SD card lined up...
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Fibre
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PostPosted: Mon May 09, 2005 6:23 pm    Post subject: Reply with quote

Just had a reply Evil or Very Mad
Thank you for your email. Unfortunately there was a problem with the Maps of Western Europe upgrade and the shipment was delayed. We expect delivery of this product during week 20.

We hope to have answered your question to your satisfaction.
With best regards,"

Any one know when week 20 is Embarassed
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nich
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PostPosted: Mon May 09, 2005 6:27 pm    Post subject: Reply with quote

Week 20 is week beginning 16th May
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Fibre
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PostPosted: Fri May 20, 2005 4:22 pm    Post subject: Reply with quote

Has any one received their disc ?'s of the Maps of Western Europe upgrade???

still waiting --- cash gone from credit card ! Evil or Very Mad

Still no disc's

any one feel conned???
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Dipstick
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PostPosted: Sat May 21, 2005 12:40 am    Post subject: Reply with quote

No Not yet showing Captured Warehouse still. I contacted Tom Tom again but they are very good in not replying.

Keith
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nich
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PostPosted: Sat May 21, 2005 7:39 pm    Post subject: Reply with quote

Ordered mine 3rd May. Still in the warehouse. I have worked out that if the first orders were dispatched last week. Mine should be sent by the end of next week.
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Fibre
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PostPosted: Sat May 21, 2005 7:43 pm    Post subject: Reply with quote

nich wrote:
Ordered mine 3rd May. Still in the warehouse. I have worked out that if the first orders were dispatched last week. Mine should be sent by the end of next week.


ordered mine 20th April -- can you work out my date please?? :D
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nich
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PostPosted: Sat May 21, 2005 7:49 pm    Post subject: Reply with quote

Yes by my reckoning You GOT it 2 weeks ago ( iv just thrown my calculator away).
Was it the UK maps or the western Europe. Has anyone got the western Europe updates yet.

Im waiting for Western Europe maps.
I do think Tomtom have handled the release poorly.
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Fibre
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PostPosted: Sat May 21, 2005 7:53 pm    Post subject: Reply with quote

Maps of Western Europe upgrade -- which contains the GB maps and for me more importantly the France maps....

which I am lead to believe come on Cd's -- unless any one knows differently..
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nich
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PostPosted: Sat May 21, 2005 8:02 pm    Post subject: Reply with quote

The French map is also what i am waiting for.
I might be wrong but i thought that all upgrades were on sd card at present. I'm sure someone will correct me.
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nich
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PostPosted: Mon May 23, 2005 7:35 pm    Post subject: Reply with quote

I emailed Tomtom last night regarding my order for MOWE, ordered 3rd May. Today although iv not had a reply, i have received an invoice for the maps, and i am no longer "authorised " but "Captured" Anyone any ideas. Does this mean my maps are on there merry way?
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nich
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PostPosted: Tue May 24, 2005 8:15 pm    Post subject: Reply with quote

Just heard from Tomtom Very apologetic but after "Captured" could take 20 DAYS to deliver!!!!!!!
That means could be 43 Days from ordering. It doesn't instill me with confidence in them. If i hadn't shelled out 3 months ago for my Go them i would have steered clear with this response.
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Fibre
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PostPosted: Wed May 25, 2005 2:49 am    Post subject: Reply with quote

Just had a responce from TT
Quote:
Dear Sir,
Some time ago, you placed an upgrade order with us on our website www.tomtom.com.
You may have noticed that the money for your order has been debited from your bank account and that your package has not been shipped yet.
We are aware of this issue and we are currently working to address it with our business partner. We would like to emphasize that it is not TomTom’s standard policy to accept payment without shipping, and we apologise for the inconvenience you may have encountered.
If you are not happy about the way your order has been handled, you are entitled to ask for a refund.
With best regards,
The TomTom Customer Support Team

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