Garmin 3598D Grey Screen

xtraseller · Posted: Thu Jan 09, 2014 8:00 pm Post subject: Garmin 3598D Grey Screen

I have read a little about the "grey screen" they seems to plague the Garmin 3598D - not I have it

Usually you can predict it happening - the maps zoom in and go blurred before hand (sometimes, not always)

They the map screen is just grey - everything else seems fine

Any ideas anyone? This is happening up to 3 to 4 times as day and will a full reset the only solution I have, it is not practical to use it any more
Sad

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TomTom Go Live 6100, 600
Garmin DriveLux 50, D-Smart 70, NuviCam, 3598, 2699, 2798
Mio Navman 695
Nexus 6p, Apple iPhone 6sPlus and Microsoft Lumia 950xl running TomTom, Garmin, CoPilot, Navigon, Sygic, Here Drive, Google, Waze, MS Maps

Chigman · Occasional Visitor Joined: Feb 14, 2005 Posts: 48

It has happened to me twice, and on both occasions I was using Garmin Smartphone Link. Since I stopped using it I haven't had any more issues at all. I'm sure I read somewhere that Garmin are aware of the situation, and that they are looking at a fix sometime in the near future Rolling Eyes

Hope it's not too long.

Steve

xtraseller · Posted: Thu Jan 09, 2014 9:17 pm Post subject:

Thanks for the advice - will give it a try tomorrow without it

Although having paid for the SmartLink Traffic, and with digital traffic not perfect around my driving areas, it seems a waste

Like you say, hope a fix is on the way!
Laughing

_________________
TomTom Go Live 6100, 600
Garmin DriveLux 50, D-Smart 70, NuviCam, 3598, 2699, 2798
Mio Navman 695
Nexus 6p, Apple iPhone 6sPlus and Microsoft Lumia 950xl running TomTom, Garmin, CoPilot, Navigon, Sygic, Here Drive, Google, Waze, MS Maps

Allan_whoops · Frequent Visitor Joined: Feb 18, 2006 Posts: 369

I had it on my 2598. It was always if I was using Smartphone link. I bought a Garmin power adaptor with no aerial and use that with the 2598 and Smartlink and it works fine on long runs. If I am doing a short run, I just use the power adaptor with the DAB aerial.

xtraseller · Posted: Sun Jan 12, 2014 10:41 am Post subject:

Thanks for the advice - that does the trick, except I am often with no traffic then because of the poor reception locally

Had an update (remained at 4.0) for the traffic receiver today - but same problem Crying or Very sad

_________________
TomTom Go Live 6100, 600
Garmin DriveLux 50, D-Smart 70, NuviCam, 3598, 2699, 2798
Mio Navman 695
Nexus 6p, Apple iPhone 6sPlus and Microsoft Lumia 950xl running TomTom, Garmin, CoPilot, Navigon, Sygic, Here Drive, Google, Waze, MS Maps

Kremmen · Posted: Mon Jan 13, 2014 7:28 am Post subject:

Over the years I've read countless reports of reception problems with the in-car aerial traffic receivers. The early ones where you needed a pseudo washing line between the sun visors put me right off them.

That was why I went straight for the Smartlink service as that comes in via a far more reliable source.

So far, for me, it's been 100% flawless and certainly more accurate, due to the more frequent updates, than TMC RDS. Also it covers far more roads than the TMC service.
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Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

xtraseller · Posted: Mon Jan 13, 2014 8:18 am Post subject:

That's exactly why I would like to use the SmartLink feature (and that I've paid for it!)

Needs to get resolved pretty soon
_________________
TomTom Go Live 6100, 600
Garmin DriveLux 50, D-Smart 70, NuviCam, 3598, 2699, 2798
Mio Navman 695
Nexus 6p, Apple iPhone 6sPlus and Microsoft Lumia 950xl running TomTom, Garmin, CoPilot, Navigon, Sygic, Here Drive, Google, Waze, MS Maps

walkerx · Posted: Mon Jan 13, 2014 1:51 pm Post subject:

according to Garmin, if you in an area that receives digital traffic via the antenna this is far better than using it via smartlink and is only worthwhile if you dont get good digital signal.

Kremmen · Posted: Tue Jan 14, 2014 7:23 am Post subject:

The main reason I got Smartlink was to avoid having the supplied ciggy socket lead draping across the dash.

I have almost invisibly hard wired mine in with only about 4" of lead showing near the unit. The fusebox in mine is just by the drivers knees so far easier to reach invisibly than the socket in the centre console.
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

xtraseller · Posted: Tue Jan 14, 2014 8:42 pm Post subject:

walkerx · Posted: Tue Jan 14, 2014 9:29 pm Post subject:

the traffic through the 3598 antenna has been brilliant - so far has worked for me.

sussamb · Posted: Tue Jan 14, 2014 9:47 pm Post subject:

Me too

Kremmen · Posted: Wed Jan 15, 2014 10:22 am Post subject:

... and Smartlink works perfectly for me :D

I don't know how or where they get their data but it showed a small hold up on a very minor A road yesterday. That section of road is miles from anywhere important and never usually blocked but when I got there there was indeed a small traffic delay due to a car transporter unloading

very impressed :D
_________________
Satnav:
Garmin 2599 LMT-D (Indoor test rig)
DashCam:
Viofo A119 V3
Car Average MPG :

BigJohnD · Posted: Wed Jan 15, 2014 11:05 am Post subject:

Garmin get their traffic data from Inrix - http://www.inrix.com/

They also supply a phone app for users to indicate/confirm incidents.

Inrix supply the BBC and others with traffic news.

xtraseller · Posted: Thu Jan 16, 2014 9:39 pm Post subject:

Yes the data does seem quite good - just wish I could use my Smartphone App with the Digital power cable it came with Crying or Very sad

_________________
TomTom Go Live 6100, 600
Garmin DriveLux 50, D-Smart 70, NuviCam, 3598, 2699, 2798
Mio Navman 695
Nexus 6p, Apple iPhone 6sPlus and Microsoft Lumia 950xl running TomTom, Garmin, CoPilot, Navigon, Sygic, Here Drive, Google, Waze, MS Maps

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