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andreablu
Occasional Visitor
Joined: Jan 05, 2010
Posts: 4
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 Posted: Wed Mar 30, 2011 5:51 pm Post subject: BB 9800 - Internal Error |
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Dear,
I can't start Telmap 5 on my BB 9800.
the status bar during startup freeze at 1/3 of total, then after about ten seconds a blu screen show the message : " Internal error occurred. Please restart application and try again".
Obviously I retry many times without success, neither trying to reinstall the app.
Telmap version is: 5.25.37
BB 9800 firmware is : 6.0.0.486
Could you give me assistance to solve the issue?
Thanks
Andrea |
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SyBorg
Regular Visitor
Joined: Oct 01, 2009
Posts: 165
Location: UK
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| Posted: Wed Mar 30, 2011 8:45 pm Post subject: |
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| You tried restarting the program but did you try resetting the Blackberry? (nb do a battery pull) |
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andreablu
Occasional Visitor
Joined: Jan 05, 2010
Posts: 4
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| Posted: Wed Mar 30, 2011 8:50 pm Post subject: |
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| SyBorg wrote: | | You tried restarting the program but did you try resetting the Blackberry? (nb do a battery pull) |
Yes, I did it without results. |
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TUGAdmin
Frequent Visitor
Joined: Jul 20, 2009
Posts: 299
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| Posted: Tue Apr 05, 2011 1:18 pm Post subject: |
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Hi Andreablu,
You need to have either a BIS or BES service installed on your BB.
If you don't please email me and we'll try to sort you out.
Tks
TUGAdmin |
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andreablu
Occasional Visitor
Joined: Jan 05, 2010
Posts: 4
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| Posted: Tue Apr 05, 2011 1:22 pm Post subject: |
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| TUGAdmin wrote: | Hi Andreablu,
You need to have either a BIS or BES service installed on your BB.
If you don't please email me and we'll try to sort you out.
Tks
TUGAdmin |
I have only BIS installed.
Yesterday I installed last leaked 6.0.0.526 for 9800 and Telmap now is running well.
So I think it's related with the OS version.
thanks for the support
Andrea |
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TUGAdmin
Frequent Visitor
Joined: Jul 20, 2009
Posts: 299
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| Posted: Tue Apr 05, 2011 2:20 pm Post subject: |
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| Great to hear that and thanks for the feedback - we'll keep that in mind. |
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ser
Occasional Visitor
Joined: Jun 08, 2011
Posts: 1
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| Posted: Wed Jun 08, 2011 10:22 pm Post subject: |
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I have the same problem that Andreablu,
How can i Install the 6.0.0. 526 version?
thank you |
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TUGAdmin
Frequent Visitor
Joined: Jul 20, 2009
Posts: 299
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| Posted: Thu Jun 09, 2011 8:14 am Post subject: |
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Hi Ser,
That's something you have to take up with your IT department or operator.
Or perhaps Andreablu can help.
Tks
TUGAdmin |
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Igajim
Occasional Visitor
Joined: Jul 06, 2011
Posts: 1
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| Posted: Wed Aug 10, 2011 8:42 am Post subject: Internal Error Still |
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Hi All,
I upgraded to Telmap 5.41.49 on around July 22. I've had the internal error non stop. I've upgraded my OS to 6.0 bundle 2647 (v6.0.0.600, platform 6.6.0.223) to no avail.
I've also uninstall Telmap, reinstalled it. Pulled battery at each step and still no luck.
When I start Telmap it loads 1/3 of the way and eventually gives me a Internal Error. When I press close a messagebox comes up: Do you want to Close Telmap. If I click yes or no telmap stays running with a blank screen. The only way to remove the app running is to pull the battery again.
Any advice for me? I haven't managed to enter any reg codes as yet, never got that far...
Thanks,
Michael |
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