Screen not responding after i dropped my one iq routes

panason1c · Occasional Visitor Joined: May 08, 2007 Posts: 15

Hi all, I dropped my tomtom one iq routes while it was still in its padded case and it appeared to have a soft landing but when i next used it tapping anywhere on the screen would only activate the volume slider screen page and test voice, it would then randomly work properly but now the screen is not responding whatever i do, i've tried a 'reboot' and the unit boots up ok to the 'owner details' page but will not respond past that when i tap 'continue'. I managed to connect to Home by rebooting while connected to home and updated 'map corrections', etc successfully but no difference.........I've now deleted and re-installed a IE back-up but no difference which leads me to think it is the 'digitizer'or lcd screen faulty?. I've taken the unit apart to check the internal connections and reassembled but still have a frozen screen........... any ideas please?

Does anyone have a screen to sell to me?

Andy_P · Posted: Thu Mar 03, 2011 12:47 pm Post subject:

Our usual advice to people with touch screen problems is to
1. remove any screen protectors
2. take a thin, stiff piece of card (a business card is ideal), and run the corner of it around the edge of the screen UNDER the bezel. This can dislodge any small pieces of grit lodged there which is often the problem..

If that doesn't help, you may have to face the fact you've simply broken it.

I don't know of anywhere that sells spares for TomToms, other than finding a broken one on eBay - but it's usually the screen that's broken!

However, there are a few repairers that advertise, three off the top of my head are:

SatNavRepairService
SatNav-Shop Repairs
FoneFunShop Repairs

I don't have any personal experience of any of them, but the first two have several mentions on this forum, if you do a search for "repair" in just this section.

There's also TomTom's own Scottish repair centre:
Regenersis
1 James Watt Avenue
Westwood Park
Glenrothes
Fife KY7 4UA
Tel: +44 (0) 1592 774704
Fax: +44 (0) 1592 774150

... but I don't think they will deal directly with consumers.

panason1c · Occasional Visitor Joined: May 08, 2007 Posts: 15

Thanks for the links, looks like approx £50 to fix it which makes more sense to buy a new one i think. Sad

Pocketgps · Posted: Thu Mar 03, 2011 1:54 pm Post subject:

If you buy a new one then sell the broken unit on ebay. They seem to get some money for even faulty units.

panason1c · Occasional Visitor Joined: May 08, 2007 Posts: 15

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