Sim Error 1001

[julianbarker]

Just Posting this in case it helps someone else.

On Monday I discovered that the traffic bar never appeared on my 740 in a 100 mile round trip. When i got home and checked the device I found that selecting any of the LIVE services I either got the "subscription info not available" or for some services (like Google) I got a message that said "Something is wrong with the SIM, please contact TomTom Support Error 1001". I also discovered that not only did the network settings say "Not Connected" but the IMEI, SIM ID and Model numbers were all blank.

I rang TT who said their systems were down so couldn't check anything at their end, but recommended I do a factory reset which I did. That didn't help.

I discovered that using Home I could view Network settings and see the IMEI and SIM ID so was confident the device was working and I had a software error.Tried various things, resets, etc, but finally solved the problem.

I saw a posting somewhere about someone who had a SIM problem and had run their Go right down, then charged it from the mains for 12 hours, then all was well. That is what I did. I kept turning the device on until the battery was so low the device would not respond at all. I then left it for 24 hours, followed by 12 hours plugged into a wall charger. When switched on after all this the device came to life, the SIM ID and IMEI info appeared and the device connected properly straight away. My problem now appears to have been fixed.

Hopefully this cycling from very low to very high charge before starting the device will help others.

We see you’re using an ad-blocker. We’re fine with that and won’t stop you visiting the site.
Have you considered making a donation towards website running costs?.
Or you could disable your ad-blocker for this site. We think you’ll find our adverts are not overbearing!