Product Code

JLee · Posted: Mon Jun 21, 2010 5:12 pm Post subject: Product Code

I purchased a XL Live IQ Routes which comes with a map of great britain and the republic of ireland v6.75. When I try and activate it I'm asked for the product code but there was nothing in the box like a card or CD with a product code on it. Does anyone know where the product code is usually found for this device?

andy-c1 · Posted: Mon Jun 21, 2010 5:43 pm Post subject:

dunno about that ,but have you tried connecting to home to see if that works
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TomTom 5001

Oldboy · Posted: Mon Jun 21, 2010 6:40 pm Post subject: Re: Product Code

mikealder · Posted: Mon Jun 21, 2010 7:43 pm Post subject:

XL IQ Live was first shipped with V825 maps, the 675 map is way out of date for that device and pre-dates IQ Routes so that function won't work.

Is this your second or third TomTom? if so did you register it with Home using a unique e-mail address to that used on any earlier devices you might have owned. Re-using an old e-mail address from an earlier device can often cause Home to throw a wobbler and download a V675 map that won't work on the unit - Mike

JLee · Posted: Tue Jun 22, 2010 2:12 pm Post subject:

My mistake guys sorry. This must be the map from my old TomTom which I copied over by accident when copying POIs and then confused myself by thinking it was one that was delivered with it. Obviously I don't expect to be able to use a map from another device.

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