Problem after map purchase

[MarkMarkB]

I have purchased a map of New Zealand, downloaded directly to my 930T. Although their is a New Zealand folder visible when I look at the files in Windows Explorer, when I go to "Change Maps" on my TomTom, I still only get the choice of Western Europe or North America.

Is there a solution please?

Thanks

[mikealder]

Use Windows Explorer to have a look in your New Zealand map folder is there a file named "New_Zealand.meta.dct" the actual name might be slightly different but can you find a file with the .meta.dct double file extension in the map folder? - Mike

[AndyVaughan]

As a guess, there probably wasn't enough room on the device to install the map.

Did HOME give you any errors?

Are you installing to the internal memory or to a memory card?

First step would be to take a full Windows Explorer backup (see FAQ).

Check in HOME that your new map has downloaded OK - with your TT connected go to Add Traffic Voices etc, Items on My Computer and have a look at what maps are listed. Hopefully your new map is listed so can be reinstalled from HOME after removing a map to make enough space.

[MarkMarkB]

Thanks for the replies.

The download was good, plenty of space. There is a New_Zealand.meta.dct file.

After a chat to TomTom help, they said that my operating system was too old for the new map (I kept an old system to give me the FM transmitter function), I installed a new operating system. The map is now recognised.

So what I need now is the silent mp3 file so that I can use the FM transmitter.

Can someone point me to the file please?

Thanks again.

[AndyVaughan]

Here it is

Beat Mike to it for once

[MarkMarkB]

Thank you all for your help.

I am happy and functional, once again.

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