HD Traffic Stuck Incidents?

MrT · Posted: Fri Aug 14, 2009 8:10 am Post subject: HD Traffic Stuck Incidents?

I have noticed that an old problem that was fixed has started to reappear on HD Traffic (and TTRoutes) where traffic incidents do not clear down and there are accidents several days old showing. The incidents I have noticed are on the A1 at Hatfield and on the M25 between the M20 & M26.
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Drivelux

PaulB2005 · Posted: Fri Aug 14, 2009 8:32 am Post subject:

Have you told TomTom?

MrT · Posted: Fri Aug 14, 2009 9:13 am Post subject:

Not this time as last time I got all the usual backup your device, delete files run clear flash, re-install from Home which was clearly not the answer as the fault was also on their website, not just my device.
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Drivelux

PaulB2005 · Posted: Fri Aug 14, 2009 9:27 am Post subject:

IS the incident still listed here

If so, tell them that it isn't your unit if the incident still shows on their website.

MrT · Posted: Fri Aug 14, 2009 9:55 am Post subject:

Both there:

M25 DARTFORD CROSSING → J5 SEVENOAKS
accident between J3 SWANLEY and J4 BROMLEY

A1 J1 M25 INTERCHANGE → J7 STEVENAGE SOUTH
accident between J2 COLNEY HEATH and J4 HATFIELD NORTH
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Drivelux

PaulB2005 · Posted: Fri Aug 14, 2009 12:14 pm Post subject:

So tell TT the incidents are on their website and that it's not you unit that's to blame....

jpg1 · Regular Visitor Joined: Mar 20, 2009 Posts: 61

It's still showing on the HD traffic website now.

Presumably the accident has now been cleared?!
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TomTom Go 740 LIVE and iOPlay bluetooth hands-free car kit

MrT · Posted: Fri Aug 14, 2009 1:12 pm Post subject:

These accidents were on Monday or Tuesday.
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Drivelux

MrT · Posted: Sat Aug 15, 2009 8:24 am Post subject:

There are another two of these old accidents on the A14 at Cambridge and Felixstowe and probably more around the country.

No response from TomTom yet......
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Drivelux

MrT · Posted: Sat Aug 15, 2009 12:40 pm Post subject:

Here is how to fix the problem on the TT HD Servers, I despair:

Subject
HD Traffic : GO940

Discussion Thread
Response 15 08 2009 12.18 PM
Dear Mr T,

Thank you for contacting TomTom Customer Care
The reference number for your query is 090814-00****.

We are sorry to hear that you are having difficulty with your HD traffic or live services.
To help us investigate why you are not receiving HD traffic updates, please do the following:-

STEP 1 Charge your device up.

- Charge your TomTom up for a minimum of 4 hours. A low battery can cause the HD Services to not function properly.

STEP 2 Reset your TomTom device

- Reset your TomTom to factory settings via the Change Preferences Menu
- After resetting your device, you will need to set up your start-up preferences again.
- Reset your TomTom for 30 seconds, see http://www.tomtom.com/6965 in how to do this.
- Switch your device back on.
- Go through the Setup of your device. Do not enter any user account details at this point.

STEP 3 Update your device

- Connect your TomTom to TomTom Home
- Click on Update my Go XL
- If you see a application update, please ensure this is selected, and then click on ‘Update and install’.
- Once complete, switch the device off, disconnect the TomTom from the computer and switch it back on.
- Repeat Step 3 until there are no further program application updates

STEP 4 Obtain a GPS Signal Outside

- Take your TomTom outside and make sure you have a GPS signal.

STEP 5 Check the Network Status

- In the Bottom Right hand corner of the main map screen, tap onto the Signal Strength Indicator screen. You will see the version number
- Tap onto the version number, you will see the version screen, and at the bottom of the screen tap onto the 'Network' button.
- You should see your network status here
- Check network status till shown status 'CONNECTED'
- If the status is “connected”, you should be receiving traffic information. Please note that it can take up to 10-20 minutes for the TomTom to get a traffic update. This is because the device has been reset and or you have installed an update.
- In the main navigation screen wait up to 20 mins until Traffic bar displays blue (Receiving HD Traffic)
- Go to Main Menu - TomTom Services - Tap on the service you would like to update on your device

If you are not receiving HD traffic information, or the status is ‘Not connected”, then please do the following:-
Please provide us with the following information:-

1) NETWORK STATUS:-

On the network status screen, you will find the following information:-

STATUS:
SIM ID:
IMEI:

2) TOMTOM HOME SYSTEM INFORMATION:-

- Connect your TomTom to the computer and switch it on
- Open TomTom Home
- In TomTom Home click on 'Help - System Information'.

Once you have sent me this information, I will escalate your case to our 2nd line team for investigation.

With Kind Regards

The TomTom Customer Care Team

Customer (Mr T) 14/08/2009 09.55 AM
HD Traffic on the 940 , TT Route Planner & HD Traffic Live are all showing traffic incidents which are several days old and no longer there.

A1 J1 M25 INTERCHANGE J7 STEVENAGE SOUTH
accident between J2 COLNEY HEATH and J4 HATFIELD NORTH

M25 DARTFORD CROSSING J5 SEVENOAKS
accident between J3 SWANLEY and J4 BROMLEY
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Drivelux

PaulB2005 · Posted: Sat Aug 15, 2009 2:58 pm Post subject:

Sigh....

Why can't these CS bods read the email? Surely if the incidents show up on TTs own Route Planner website and the HD Traffic website it can't have much to with your sat nav???

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