TT Rider

Hobbesy · Regular Visitor Joined: Jul 12, 2005 Posts: 70

Think I've got a major problem Crying or Very sad

I have just bought a Rider V1 off Ebay. It came this morning and everything was working fine until i went to update it on home (2.7)

It said I needed the new version of Home and I did and no the rider doesn't recognise the card at all now, I tried to put it into my Go300 and that see it as a rider card but doesn't show any maps.

When I connect the rider (with or without card) to home it doesn't recognise the unit at all.

Thanks in advance
Rob

Tim Buxton · Posted: Wed Sep 02, 2009 12:29 pm Post subject:

What software is on the RIDER card? IIRC there are different versions of HOME depending on the unit software.
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Tim

Hobbesy · Regular Visitor Joined: Jul 12, 2005 Posts: 70

Not sure, where would I find it? I can access the card by reader but it just shows the wrong card when I start the rider unit.

rob

Really don't want to fork out £40 for a new card

Hobbesy · Regular Visitor Joined: Jul 12, 2005 Posts: 70

Is there any way I could just copy someone else's Rider card? and replace the stuff on my knackered Rider memory card? Is that even legal? I'm sure it would be if I own the card that came with the unit Rolling Eyes

This is what comes up when I put the Rider card in a reader

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AliOnHols · Pocket GPS Verifier Joined: Oct 15, 2008 Posts: 1936

Hobbesy, sorry I do not know the answer to your immediate question BUT i strongly suggest opening a new account with TomTom with a brand new e-mail address (get a free one from yahoo, gmail, etc, or make one up) just for your new TTrider. Keep your TT300 account out of the equation.
_________________
Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20.

Hobbesy · Regular Visitor Joined: Jul 12, 2005 Posts: 70

Hi already done it Very Happy

and it still tells me that the memory card I am putting in comes from a go 300

Its even trying to back to my old email address even though I'm logged on with a complete new one.

Andy_P · Posted: Wed Sep 02, 2009 8:28 pm Post subject:

I'm sure there has to be some confusion here....

Are you sure there's nothing missing in your sequence of events:
1. you had a Rider that worked,
2. then you JUST updated Home,
3. then the Rider didn't recognise the card at all.

And it just seems too much of a co-incidence that you put the Rider card in a Go300 and now Home thinks THAT card is from a Go300.

Are you absolutely sure you haven't mixed up the cards or tried updating via Home while the wrong one ws in a machine?

I would find the combination that makes your Go300 work OK, then PUT IT AWAY.

You say that Home told you to update to the new version... so you started off with Home v1?

If the software on the Rider was very old, you would need to update as far as you could with Home v1 and only then switch to Home v2 and update further.

Home v1 is still available from this TomTom webpage

http://www.tomtom.com/services/service.php?id=16&tab=87
(small, easily missed link below the main ones).

Can you see the contents of the card on your PC when you connect the Rider to it or if you put the card in a card reader?
If so, copy EVERYTHING on the card to somewhere safe so you have a backup.
Then delete all the loose files on the Rider card itself (NOT any of the folders or their contents) and try connecting to Home again (logged in with the NEW account you've created

AliOnHols · Pocket GPS Verifier Joined: Oct 15, 2008 Posts: 1936

hobbesy, I still know nothing about TTrider but I have a few questions for you hoping that most TT's function the same.
1) Did you make a back up of your Rider before attempting to update it? If yes, did you use Windows Explorer or TTHome?.
2) What have/are you updating?. a) TomTomHome, b) Rider Navcore, c) Maps d) a combination? and what has actually changed to get you to this situation?
3) TomTom have brought out new TTHome and new Maps recently. Other owners are reporting problems elsewhere on this forum in the TTHome section and the TomTom PND setion. Are you reading these topics? and does anything sound familiar to your situation. There are people replying in those topics who are much more qualified than I.

EDIT - 1) Good, Andy_P is here Very Happy

2) Is your Rider brand new or previously used?
_________________
Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20.

Hobbesy · Regular Visitor Joined: Jul 12, 2005 Posts: 70

Andy_p

Well you are a god Laughing

I did what you said and deleted the odd files but I also downloaded Home 1.6 and as soon as I connected the Rider it was found. I updated the unit and everything seems to be working fine now.

I now have a working memory card (and a back up) and am so happy, any idea how old the maps are? v6.612.0

Thanks for all the help from everyone

AliOnHols · Pocket GPS Verifier Joined: Oct 15, 2008 Posts: 1936

hobbesy, congratulations.
For security reasons you may want to remove the image of TTHome you uploaded.
_________________
Garmin Nuvi 2599
Android with CamerAlert, OsmAnd+, Waze & TT Europe.
TomTom GO 730, GO 930, GO 940 & Rider2.
SatMap Active 10 & 20.

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