GO920 not working following instructions from TT Support

Steveee

I reported the screen rebuild problem to TT Support. OK, I know I shouldn't have done it, but I followed their guidance and now my GO920 will not work Evil or Very Mad

I did make a backup, but even installing that, I still get stuck at the 1st splash screen or at the TomTom logo after the drum roll Embarassed

Also if I try to operate in TT Home I get the error message:

Error calling method on NPObject!

Any suggestions?
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Steveee
Where am I?
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GO 920 (retired)
Garmin Oregon 550T
Garmin Drivesmart

Darren · Posted: Wed Jun 17, 2009 8:47 pm Post subject:

How did you make the backup? Manually or via TT HOME?
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Darren Griffin

Steveee · Posted: Wed Jun 17, 2009 8:54 pm Post subject:

Manually. I have copies of 8.351, 8.350, 8.302, 8.301 as well.
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Steveee
Where am I?
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GO 920 (retired)
Garmin Oregon 550T
Garmin Drivesmart

Darren · Posted: Wed Jun 17, 2009 8:55 pm Post subject:

What did TT tell you to do?
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Darren Griffin

Steveee · Posted: Wed Jun 17, 2009 8:59 pm Post subject:

They said:

AndyVaughan · Posted: Wed Jun 17, 2009 9:19 pm Post subject:

If you still have backups then I would connect the device to the PC - exit HOME completely and then format the TT again.

Now start HOME and download any application that is offered or you have already downloaded and is in the Items on my Computer bit.

Disconnect from within HOME and see if it boots.

If it does, exit HOME completely again and then reconnect the device to the PC.

Now copy one of your backups over (from your backups I would go for 8.302) and overwrite all files.

Start HOME and disconnect the Device

Steveee · Posted: Wed Jun 17, 2009 11:26 pm Post subject:

Thanks for the support. Followed Andy's suggestions and all is now coming clear. Installed 7.481, then replaced with 8.302 from backup.

All worked well, but obviously no map.

When WCE backup installed, all stopped working. Crying or Very sad

Looks as though there is something corrupt in the backup. Now installing WCE from TT Home. Still greater than 1hour to go. Sad

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Steveee
Where am I?
==============
GO 920 (retired)
Garmin Oregon 550T
Garmin Drivesmart

DennisN · Posted: Thu Jun 18, 2009 12:41 am Post subject:

Y'know what's terrifying? This is the Nth similar set of instructions starting with backup not using Home, but using Windows Explorer (although TT never actually use the name). Even TT seem to realise that Home is useless for backups, yet how many innocents out there are blithely following Home's advice to backup before downloading the new maps or apps.

The frightening part is that (including the 7 part set I followed myself two days ago - it didn't kill my 920, but nor did it cure my "challenge" either!) each one of the sets I've seen recently is different!! In order to achieve the same result - a nice clean TT with latest application and map, all working beautifully - different support staff select different instructions. And in MY case, those instructions fell over at the very first hurdle, because the Vista process is different from the Win XP et al processes - mine said "Start ... My Computer" and in my Vista machine, there is no My Computer under Start. Nor is there a "My Documents". Part of the "submit a question" process on the TT support website is to enter your operating sytem details! Rolling Eyes

I'd be interested to hear anybody's theory on the value of running Clearflash twice as the last stage after doing checkdisk, full format and reinstall. Confused

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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Steveee · Posted: Thu Jun 18, 2009 8:10 am Post subject:

OK, following a reinstallation of WCE map from TT Home everyting is working again. Very Happy

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Steveee
Where am I?
==============
GO 920 (retired)
Garmin Oregon 550T
Garmin Drivesmart

Calomax · Posted: Thu Jun 18, 2009 9:14 am Post subject:

DennisN wrote

DennisN · Posted: Thu Jun 18, 2009 9:29 am Post subject:

Yes, I know that, but put yourself in the position of somebody who has just been given their first satnav and computer and doesn't know from beanz - it doesn't say MY computer, nor MY documents and you're already scared stiff of the damned machine.

With remote assistance it's imperative to get it right or the person on the receiving end loses confidence and the person on the sending end can ask "simple" questions which totally throw the other person - sender needs to convince receiver they are both looking at exactly the same screen.
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Dennis

If it tastes good - it's fattening.

Two of them are obesiting!!

Calomax · Posted: Thu Jun 18, 2009 12:19 pm Post subject:

Got you now Dennis. I thought you meant they were missing altogether and though that one oldie might be ab le to help another oldie out.
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TT Go Essential

Steveee · Posted: Mon Jul 06, 2009 4:14 pm Post subject:

OK, latest step in this saga!

TT Support asked me for a snapshot of my system information. After a few days they stated.

bullyterrier · Posted: Tue Jul 07, 2009 8:29 am Post subject:

I had a similar set of instructions, after complaining about the flickering screen when the RDS TMC is connected. After following their instructions to the letter my 720 would say no maps found. So I replied to support and they wanted to know my units seriel number so they could start the proccess of returning it. So I asked them what would be the point of returning it if it is a software problem. Never got a satisfactory answer, just saying the most important part of tomtom is the maps.

Steveee · Posted: Mon Jul 13, 2009 3:52 pm Post subject:

Still waiting for a response fro TT so did a little experimentation of my own. I noted that the screen redraw stopped when I disconnected TDS-TMC. Confused

I have added this comment to my TT Support case. Waiting to see if they respond to this further update.
_________________
Steveee
Where am I?
==============
GO 920 (retired)
Garmin Oregon 550T
Garmin Drivesmart

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