930T map upgrade

rfp2001 · Lifetime Member Joined: Mar 28, 2006 Posts: 134

Hi all!

Have subscribed to map upgrade for my second TT930T application 8.351 map v825.2157. Paid my £39.50 or whatever and received my map download email. Went to TT Home and downloaded the map apparently successfully. Copying ran to about 30% when I got this error message

"Cannot create this file: L:\Westen_and_Central_Europe\cline.dat"

which expands to

"ERROR: DesktopLib/InstallToDevice/Install/Single/DestinationFileDoesNotExist: Cannot create this file: L:\Western_and_Central_Europe\cline.dat
@ .\framework\InstallToDeviceThread.cpp(1212)
00000005
in .\framework\InstallToDeviceThread.cpp:1212
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:84
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1032
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:81
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);"

Time: Wed, 17 Jun 2009 09:33:59 GMT

Have tried 5 times to do it - and getting fed up with using my back up to restore the map!!

Experienced the "popular" difficulty when upgrading maps for my 920T ("not validated etc") which was resolved quickly - but this one???? I can't find any similar reference?

Have informed TT Support and wait for their response. Any ideas, guys and gals???

mikealder · Posted: Wed Jun 17, 2009 11:37 pm Post subject:

Possibly a corupt download, move the new map download from the MyDocuments/ TomTom/ Home/ Downloads folder to some other location on the PC which will force Home to download a new copy of the map and try that.
One other thought, you are using a PC connected to the internet via a wired connection rather than wireless? as wirless (WiFi) is known to cause issues - Mike

rfp2001 · Lifetime Member Joined: Mar 28, 2006 Posts: 134

Thank you for your response, Mike! This is the TT response

1. If your TomTom unit is connected to your PC, exit from TomTom HOME and disconnect the unit
2. Go to ‘My Documents’ and then browse to ‘TomTom\HOME\Downloads’
3. Rename the the ‘Downloads’ folder to Downloads1
4. Rename the From Device folder to Device1
5. Connect your TomTom unit
6. Double click on the TomTom drive in My Computer and select all folders and folders (CTRL + A)
7. Copy selected folders and files (CTRL + C)
8. Create a new folder on your desktop and name it Backup. Paste data here (right click / paste)
9. Open My Computer and double click on the TomTom drive in My Computer and delete the Western Europe folder
10. Open TomTom HOME, check for updates again
11. The software will download all available services, including software update if necessary, and you will be able to install them to your TomTom unit.

Only a little more detailed than your (correct!) suggestion. I had already tried this 5 times but .............................. !! However, I was, on both my laptop and PC, connected wirelessly so I added your other suggestion and used my ethernet cable and ....................... bingo!! I had not given consideration to the wireless connection. Although each time the download completed apparently properly I guess it must have been corrupted somewhere.

Once again, many thanks, Mike!!!

mikealder · Posted: Thu Jun 18, 2009 9:36 pm Post subject:

rfp2001 · Lifetime Member Joined: Mar 28, 2006 Posts: 134

I have indeed included the comments about the wifi connection in my final reply to TT - I always respond to their comments and have to add that I have always received a response within 2 days from them when I have had difficulty with their software. Thus far their responses have been helpful - or is that offensive to report that here??!!??

mikealder · Posted: Thu Jun 18, 2009 11:20 pm Post subject:

rfp2001 · Lifetime Member Joined: Mar 28, 2006 Posts: 134

Well, well - look at this for a TT reply

"Hi Ray.

Thanks for your feedback. It's a good suggestion and I've added it to my template.

Glad everythings working for you.

With Kind Regards
Caleb
The TomTom Customer Care Team"

The "good suggestion" was, in fact, Mike's - that of using an ethernet cable when downloading material from Home and not relying on WiFi (as I was!!). As soon as I used the cable it worked immediately.

It will be interesting to note whether in future TT does include the cable suggestion (or if only Caleb includes it??).

PaulB2005 · Posted: Fri Jun 19, 2009 4:03 pm Post subject:

When i had trouble with my map downloads a few months ago the first thing TT asked was if i was connecting wirelessly. They also suggested to try an Ethernet Cable if i was Wireless.

I think it depends on who you get as to who knows what to ask...

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