Go 710 Will not turn on

Adyc · Occasional Visitor Joined: Jul 02, 2007 Posts: 23

Hi,
I have a Go 710, probably about 4 years old, it will not turn on. I have tried resetting with a pin etc with no success, tried calling TomTom support, listened to some nice music, so thought I would ask here. Is there anywhere people would recommend for me to send it to be looked at,or any advice please.

Thanks in advance.

franb · Banned Joined: Aug 10, 2007 Posts: 244

AndyVaughan · Posted: Thu Jun 17, 2010 9:40 pm Post subject:

Does anything happen at all???

Do you get the green led on when it is connected to power?

Adyc · Occasional Visitor Joined: Jul 02, 2007 Posts: 23

Yes it does have the green LED. I did get it to turn on once, but have had nothing since. I will try a long charge as advised.

Thanks for the advice so far.

Andy_P · Posted: Fri Jun 18, 2010 1:38 am Post subject:

Is there any possibility you might have connected the wrong charger to it?
Do you have a DC Voltmeter that would allow you to check the voltage on the charger connector?

The results of accidental over-voltage are that it fries a couple of components inside which stop it working (usually permanently) but the green light stays lit.

I'm not saying this *is* your problem, but it might be...

Adyc · Occasional Visitor Joined: Jul 02, 2007 Posts: 23

No, its the right charger, just got a roll of the TomTom drums, then it cut out and will do no more.

Andy_P · Posted: Sun Jun 20, 2010 12:34 pm Post subject:

Adyc · Occasional Visitor Joined: Jul 02, 2007 Posts: 23

I connected to a computer, but as I can't turn it on it does not show up as a removable drive.

Andy_P · Posted: Tue Jun 22, 2010 10:46 am Post subject:

It's possible the battery has gone so bad that it is putting a near short circuit across the charging circuit.
If you are up to taking the Go apart, it would be worth disconnecting the battery completely and trying again (obviously with it connected to the charger.

Otherwise for repairs:

http://www.satnav-shop.com/ - but from the website changes it seems to have stopped being a repair shop.

http://www.fonefunshop.co.uk/repairs/tomtom.htm

www.satnavrepaircentre.com/

http://www.tomtomrepairs.co.uk/

Adyc · Occasional Visitor Joined: Jul 02, 2007 Posts: 23

Thanks for the advice, I think I will get it looked at.

Ady.

Guivre46 · Posted: Tue Jun 22, 2010 6:15 pm Post subject:

Sounds like the Satnav Shop has changed to the Satnav Repair Centre? Address looks very familiar?
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Mike R [aka Wyvern46]
Go 530T - unsupported
Go550 Live [not renewed]
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