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matthewj
Frequent Visitor
Joined: Apr 03, 2006
Posts: 751
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 Posted: Thu Apr 02, 2009 12:03 pm Post subject: How do you cancel Live services? |
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As TT Home won't let me buy the 12 years subscription because I already have it (support request in, but no response in two days), I am pondering cancelling what appears to be the standing order. But I can't find anywhere that controls it, either in home, or on the web. All I can do is add it to my cart.
Does anyone know how to edit the settings, or am I stuck paying for it for life?  |
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Privateer
Pocket GPS Moderator
Joined: 30/12/2002 17:36:20
Posts: 4912
Location: Oxfordshire, England, UK
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| Posted: Thu Apr 02, 2009 1:56 pm Post subject: Re: How do you cancel Live services? |
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| matthewj wrote: | | I am pondering cancelling what appears to be the standing order. But I can't find anywhere that controls it, either in home, or on the web. |
If you can't do it via TomTom, then try from the opposite end:
Do you use on-line banking? If you do, sign onto your account and list the Direct Debits and Standing Orders and cancel the one(s) that you no longer require.
If you don't use on-line banking then you'll need to contact you bank and ask for details of Direct Debits and Standing Orders and then deal with as necessary.
Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D |
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PaulB2005
Pocket GPS Moderator
Joined: Jan 04, 2006
Posts: 9323
Location: Durham, UK
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| Posted: Thu Apr 02, 2009 2:07 pm Post subject: |
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Unfortunately Live Services are paid using "Continuous Payment Authority"
See this thread You have no choice but to cancel through TomTom as your bank and Credit Card company can't stop it (apparently!) |
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matthewj
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Joined: Apr 03, 2006
Posts: 751
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| Posted: Thu Apr 02, 2009 3:37 pm Post subject: |
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| I also don't want to annoy TomTom - after all I do want to keep using the service. In fact I want to pay via PayPal since that is an option now apparently.. |
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robbooth
Lifetime Member
Joined: Jul 18, 2006
Posts: 162
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| Posted: Thu Apr 02, 2009 6:39 pm Post subject: |
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Yes PayPal is an option - I've just paid for 6 months of live services using it.
I thought it was a better option than them getting their hands on my card details after everything I have read on here. |
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matthewj
Frequent Visitor
Joined: Apr 03, 2006
Posts: 751
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| Posted: Fri Apr 03, 2009 9:31 am Post subject: |
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It is as simple as:
| Quote: | Thank you for contacting TomTom Customer Care in regards to the cancellation of your Live Services.
The subscription will terminate with a 30 notice period. The notice period will start from the next payment date. At the end of this notice period, a final payment is made signifying the end of the subscription. After the final payment, you will still be able to use the Live Services on your TomTom for another month.
The cancellation is made in accordance to the general Terms & Conditions of TomTom which you agreed to when placing the order.
Once this has been cancelled you can go into HOME and purchase the prepaid offer.
If you have any further questions, please don’t hesitate to contact me and I will be more than happy to help you further.
With Kind Regards |
Err, what? I think that means that I've given notice (not quite as easy as the "quit at any time" I thought we were offered. So I've given notice, I wait, they take more money, I wait again, and in a few months time when it all stops working I can buy it again. I think.
OK. At least they haven't just stopped it as I need HD traffic over Easter! |
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Flashyphotos
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Joined: Nov 14, 2003
Posts: 306
Location: All Over The UK
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| Posted: Fri Apr 03, 2009 10:24 am Post subject: |
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That is a crazy Cancelletion Process,
So much for month to month, basically if you went to cancel the day after your payment was taken you would still have paid service for 90 days (and a further 2 payments taken).
I can understand them taking notice from the next payment date, but taking a further payment at the end of the notice period and tying you in for a further 30 days is just obscene money grabbing. |
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mcwarre
Regular Visitor
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Joined: Mar 25, 2004
Posts: 157
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| Posted: Fri Apr 03, 2009 7:15 pm Post subject: |
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| Flashyphotos wrote: | That is a crazy Cancelletion Process,
So much for month to month, basically if you went to cancel the day after your payment was taken you would still have paid service for 90 days (and a further 2 payments taken).
I can understand them taking notice from the next payment date, but taking a further payment at the end of the notice period and tying you in for a further 30 days is just obscene money grabbing. |
That's TomTom for you...................... |
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MrT
Frequent Visitor
Joined: Nov 14, 2003
Posts: 2143
Location: Surrounded by A1, M1 & M25
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| Posted: Sat Apr 04, 2009 7:51 am Post subject: |
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What happens when your credit card paying for the Live Services expires and is replaced?
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