TomTom 930T will not power up

Moreno · Posted: Sat Feb 21, 2009 1:47 pm Post subject: TomTom 930T will not power up

Hi Guys,

I have only had the unit a couple of days and I am already having trouble with it.

Basically I went to turn it on and it will not power up, I thought maybe it was the battery so I put it on charge. The green light shines as if it is charging but I have left it 20 mins and tried to power up and NOTHING Crying or Very sad

I have tried resetting the unit then turning it on but to no avail!

Any ideas?

mikealder · Posted: Sat Feb 21, 2009 1:51 pm Post subject:

What does it do if you plug it in to the PC? can you see the device as a drive letter in Windows Explorer.
Also when you depress the reset switch can you feel it being pressed or does it not seem to move? you should feel and hear a slight click as it is pressed - Mike

Moreno · Posted: Sat Feb 21, 2009 2:11 pm Post subject:

The reset switch depresses and I held it down for 30 seconds, then I tried powering it on. Nothing comes on....it also will not connect to the laptop with any drive letter!

mikealder · Posted: Sat Feb 21, 2009 2:59 pm Post subject:

Have you put an SD card in it? - if so try it with the card out.

One other thing you could try if you have a full Windows Explorer back up and an SD card large enough if to copy the back up from the PC to the card, then insert the memory card and see if it will boot up from that.

Eitherway it doesn't soound to good, if its a new unit I would take it back and demand a replacement - Mike

Moreno · Posted: Sat Feb 21, 2009 3:33 pm Post subject:

I do not have an SD in it. But I do have a 16gb SDHC which I could put the data on. I am not sure what you mean by a full windows explorer back up but when I first bought it and updated all the files etc I made a copy of the whole TT drive. Is this the same?

Shall I just load this onto the SD and try this?

mikealder · Posted: Sat Feb 21, 2009 3:56 pm Post subject:

Yes you can put all the files and folder straight on the SDHC then put that in the unit, then see if it will boot up and work - Mike

Moreno · Posted: Sat Feb 21, 2009 4:11 pm Post subject:

Right I have loaded them all onto the SDHC and then placed this into the unit and pressed the reset button....it still wont power on.

The annoying thing is when I dock it the green power light comes on! But it just wont connect or turn on!

zaffy · Posted: Sat Feb 21, 2009 4:34 pm Post subject:

Have you tried it in the car using the cigar lighter lead, I have had a faulty USB cable in the past.
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(GO 730)(One v2 New ED) and still no wiser

Moreno · Posted: Sat Feb 21, 2009 6:46 pm Post subject:

Someone has suggested that it needs a good charge.....does the PC USB charge the unit?

mikealder · Posted: Sat Feb 21, 2009 7:06 pm Post subject:

Give it 15 minutes with the car charger powering it up, if it won't power up after that send the device back - Mike

Moreno · Posted: Sat Feb 21, 2009 7:19 pm Post subject:

I'll give it a try and let you guys know, it has been sitting here charging on my laptop for the last 30 mins, but will see how it gets on....cheers for the help guys

dhn · Posted: Sat Feb 21, 2009 8:12 pm Post subject:

The manual suggest four HOURS when you first get the unit ...........(for charging).
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David

Moreno · Posted: Sun Feb 22, 2009 6:18 pm Post subject:

I have charged for four hours, now charged in the car also......nothing worked! Now I need to get this thing back!

Moreno · Posted: Mon Feb 23, 2009 1:12 pm Post subject:

I have spoken to Tom Tom who quite kindly will fix it for me if the shop gives me trouble as I bought it online....but I was thinking of something....but can someone answer me this, what is the difference between the TT 730T and the 930t? Is it just the maps?

dhn · Posted: Mon Feb 23, 2009 1:18 pm Post subject:

The 930 also comes with a remote and EPT (Enhanced Positioning Technology, I think), a series of gyroscopes, etc. to assist in determining your location in tunnels or other locations where the gps signal is lost. As well, the 930T comes with 4 gigs of internal storage,
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David

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