LMG question

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

I understood that the Latest Map Guarantee entitles you to any new maps issued up to 30 days after you buy the TT. However, I just spoke to TomTom support who say that you are only entitled to any new versions which were already released when you bought the TT.
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Tony
(TT940)

stuey99fx · Occasional Visitor Joined: Dec 28, 2008 Posts: 9

well i suppose that the LMG is there to ensure that your tomtom as upto date with the latest map when you buy it , not for you to hold out until day 29 to update and hope you'll get a newer map .
question is will the TT server know this and stop you getting a newer map than the one you should get ?

MrT · Posted: Wed Feb 25, 2009 3:51 pm Post subject:

You can download the latest released maps within 30 days of first using the unit once.

So if you downloaded on day 2 and a newer map comes out on day 5, you can not download the newer map on day 5. If you had waited to day 5 without downloading you could then download that map.

Often TT support do not know what they are talking about.
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Drivelux

Pocketgps · Posted: Wed Feb 25, 2009 3:52 pm Post subject:

TT talking out of it's Censored

If a new map becomes available within the 30 days you can download it for free. That's the whole idea. LATEST map guarantee.

But when the next map/update will be released is the question Crying or Very sad

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

PaulB2005 · Posted: Wed Feb 25, 2009 4:48 pm Post subject:

The LMG works like this, if i understand it correctly.

You buy a TomTom with map 810 installed.

You know 815 is out already and map 830 is possibly round the corner.

If you download nothing within the 30 days you are stuck with map 810.

If you download map 815 within the 30 days you are stuck with 815 even if map 830 comes out before your 30 days period is up.

If map 830 is released and you haven't used your LMG (i.e. you are still on 810) then you can upgrade to 830.

Personally I'm waiting until day 27-28 unless something appears sooner.

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

MrT · Posted: Wed Feb 25, 2009 4:57 pm Post subject:

As a consolation, if it all goes wrong and you do not get the LMG but then subscribe to the Map Update Service (before the new maps are released) you would have to upgrade to the latest map for which you would get an 85% discount then pay for the Map Update Service. The cost of getting the LMG wrong was only £6.95 extra for me for the UK maps.

If you get the latest 8.15 map under the LMG and you want the Map Update Service I would suggest subscribing after the 8.15 is installed but before the new maps are released (very soon I expect) and you will only pay for the service. After the new map release date you would have to pay (less 85%) for the latest new map before joining the service. Guessing the dates is very difficult.
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Drivelux

PaulB2005 · Posted: Wed Feb 25, 2009 4:58 pm Post subject:

Ah sorry (doing 3 things at once) and i missed it. Well done Thumbs Up

Pocketgps · Posted: Wed Feb 25, 2009 7:33 pm Post subject:

Glad you got it sorted Tony Laughing

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

I have now downloaded latest maps to my 940 (and incidentally TT seem to give a little bit of leeway on that 30 days, because I know I was a day or two over), although I did have some problems with failed downloads so I would like to check what versions are installed. The Europe one is easy enough and I have 8.15.2003 but how do I check the American one, it doesn't appear in the information screen ?
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Tony
(TT940)

TonyD · Frequent Visitor Joined: May 08, 2005 Posts: 412

Oops, just answered my own question, I have to switch maps first.
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Tony
(TT940)

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