Help wanted with custom cursors

s2-wolf · Posted: Mon Dec 29, 2008 6:52 pm Post subject: Help wanted with custom cursors

Hi All
I have a Tomtom One New Edition ( V2 with memory card).
I have followed the instructions to load a custom cursor, including loading the Art folder into the root of the device.
When I start Tomtom Heaven Xplorer on the computer it assures me that I have loaded the custom cursor, but I still only get the blue arrow. I am running in 3D mode, so what have I done wrong?
Amy suggestions warmly appreciated!
Regards
Wolf

Darren · Posted: Mon Dec 29, 2008 7:04 pm Post subject:

I'm afraid it may simply be that your device isn't supported. TomTom Heaven is third party software, have you checked that the Art folder is present in the root of your device?
_________________
Darren Griffin

s2-wolf · Posted: Mon Dec 29, 2008 7:45 pm Post subject:

Yes, I can see the Art folder in the root directory and the custom curor pictures show up via Tomtom Home - but still only the blue arrow!
Has anyone with the same model Tomtom as mine got the custom cursors working?

mikealder · Posted: Mon Dec 29, 2008 8:49 pm Post subject:

Is the folder named "Art" or "art" as it should be lower case IIRC - Mike

s2-wolf · Posted: Mon Dec 29, 2008 11:34 pm Post subject:

mikealder · Posted: Mon Dec 29, 2008 11:40 pm Post subject:

What software version is installed to your device - tap the sat strength meter to find out - Mike

s2-wolf · Posted: Tue Dec 30, 2008 1:06 pm Post subject:

Andy_P · Posted: Tue Dec 30, 2008 7:11 pm Post subject:

There is a chart HERE of the differences in features available for each model using v7 software.

That says that custom car cursors were not made available for the 'One' models at all.

In fact they were only available for the x20 range at that time, so it probably means only the x20, x30 and x40 models now.

However, there's a long topic on the yourNav forums about TTHeaven Explorer - HERE

That says it should be able to get custom cursors working on other models, so your problem has to be with the TTHeaven "fix" itself. I've never used it myself, but there are quite a few posts in that thread, with a few more ideas to try.
Also, maybe they have a contact on their website?

Darren · Posted: Tue Dec 30, 2008 7:35 pm Post subject:

s2-wolf · Posted: Tue Dec 30, 2008 9:16 pm Post subject:

Quote "I've used it successfully on a GO 700 and an early ONE, worked without issue."

Thanks for the help and advice guys!
As you have got it working on an early TT One, I presume that I must be doing something wrong - but God only knows what that is!!
I'll have a go at working through the suggestions on the Oz site tomorrow.
Clutching at straws now - I suppose it has nothing to do with running Vista as an operating system?
Has anyone got the cursors working successfully on a TT V2, and if so, how did you do it?
Regards
Wolf

s2-wolf · Posted: Fri Jan 02, 2009 11:20 pm Post subject:

Hi All
Thanks for all the help and suggestions.
I tried following the instructions on the Australian site, but that really screwd up my unit - I needed to re-authenticate my map and the custom curror still didn't work.
However, when I followed the advice given on the Italian website
www.planetgps.it
it all worked and I've got a custom cursor on a TT One v2 Laughing

One very happy bunny Razz

Regards
Wolf

mikealder · Posted: Fri Jan 02, 2009 11:26 pm Post subject:

Wolf, what did you do to resolve the problem as this could help others who have the same issue at some future point? - Mike

s2-wolf · Posted: Sat Jan 03, 2009 2:04 pm Post subject:

Darren · Posted: Sat Jan 03, 2009 5:46 pm Post subject:

Thanks I've updated the guide based on what they say. i don't have an older unit to hand to test at the moment.

I'll have another go when I get an older unit to try it on and modify the instructions to make it clearer if needed.
_________________
Darren Griffin

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