map install problems

inthe128 · Posted: Thu Jun 04, 2009 4:36 pm Post subject: map install problems

As I am in and out of west and east Europe and getting fed up with changing maps and keeping to sets of maps updated with POIs I thought I would go for the western and central Europe map. I order online and paid the money and so far 6 attempts and not much has happened. I have a support email with TT at the moment but they are suggesting all the stuff that is on the support pages and I had a go at that.

It seems to get to a point in the download and then throw up an error message, the last 2 times it seems at the same place. I have a folder on the machine with western and central europe, but its not the correct size has one item in it and then a folder in downloads with 5 items in, all poking and prodding from me has resulted in nothing. Any ideas out there, it all seems very odd.
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in the 128

dhn · Posted: Thu Jun 04, 2009 5:28 pm Post subject:

What exactly is the error message?
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David

inthe128 · Posted: Thu Jun 04, 2009 5:32 pm Post subject:

I get this message:

ERROR: DesktopLib/InstallToDevice/Install/NoValidItem: Item was not valid after installation: Western_and_Central_Europe_2GB
@ /usr/local/parabuild/etc/build/b36236co/a/u/t/o/CodeBase/Sources/Home/DesktopSuite/../DesktopLib/framework/InstallToDeviceThread.cpp(657)

in /usr/local/parabuild/etc/build/b36236co/a/u/t/o/CodeBase/Sources/Home/DesktopSuite/../DesktopLib/framework/InstallToDeviceThread.cpp:657
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:84
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1032
this._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/util.js:81
return func.apply(obj, arguments);
3. chrome://tthome/content/logic/dllUtils.js:77
this._errorCallback(e);
4. chrome://tthome/content/logic/dllUtils.js:69
this._errorFatal(error);
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in the 128

mikealder · Posted: Thu Jun 04, 2009 6:07 pm Post subject:

Is you computer hard wired to the internet or using a WiFi connection? if you are using a WiFi connection please cable directly to the modem using eithernet/ USB as WiFi is known to cause strange behaviour when downloading maps - Mike

inthe128 · Posted: Thu Jun 04, 2009 6:15 pm Post subject:

MrT · Posted: Thu Jun 04, 2009 7:21 pm Post subject:

It sounds like you have downloaded the map if it gets that far. Look in the TomTom home folder on your PC in downloads\complete\maps\** and see if the map is there in a zip file and see if the file is corrupted.
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Drivelux

inthe128 · Posted: Thu Jun 04, 2009 7:28 pm Post subject:

Trevor1234 · Posted: Thu Jun 04, 2009 7:34 pm Post subject:

Hi inthe128
First of all do as Mr T has suggested. If the Zip file for the map is in your ‘Download’ Folder then the fault lies in the installation process. If the fault lies in the latter then I’m sure we will soon have you up and running.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

MrT · Posted: Thu Jun 04, 2009 7:41 pm Post subject:

inthe128 · Posted: Thu Jun 04, 2009 7:53 pm Post subject:

Thanks guys so far. As I start download I get somewhere in the region of 14 - 16 hours showing, so i have been doing it overnight. 2 goes ago it was reading 4 hours to go, I sat down with a coffee and it went from download to install and fail in front of my eyes. Same thing this morning got to 4 hours and failed again.

As I say at this time we are on a slow Polish connection, although its never been a problem with other software or music downloads apart form the speed of course. To me it seems odd it appears to fail at the same point. I am a Mac user and doing this to an SD card if this has any bearing. I will try again tonight, see if it does the 4 hour thing again and I think trying a faster connection is worth trying.
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in the 128

Trevor1234 · Posted: Thu Jun 04, 2009 7:56 pm Post subject:

Hi inthe128

If you go to the topic at
http://www.pocketgpsworld.com/modules.php?name=Forums&file=viewtopic&t=74802&postdays=0&postorder=asc&start=0
you will see the same kind of trouble that you are now suffering. You almost certainly have a corrupted file and if you follow the suggestions shown in the address above I feel sure you will soon be on the road to a full recovery.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

inthe128 · Posted: Thu Jun 04, 2009 8:00 pm Post subject:

Many thanks, 6 pages... right off to get a coffee and have a read.
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in the 128

inthe128 · Posted: Fri Jun 05, 2009 9:52 am Post subject:

Here I am again, another failed update, number 7 and not had a peep out of TT support. The fail happened at the same time as the others I have seen

At the bottom of the download page I have a message: Download interrupted and these item have not been added to your device....

I have had a look at the link given, but I am unable to open the zip file, always says corrupt. The device has one item in a folder and in my download section on my mac I have a folder with 5 items in there. If I cannot get into the zip file I cannot see how to resolve this or is the next step to find another internet option?
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in the 128

Trevor1234 · Posted: Fri Jun 05, 2009 1:30 pm Post subject:

Hi inthe128
Oh! Dear you are in a pickle.
I have never found myself in the position where I have been unable to open a Zip package and just what can be wrong I do not know. I will certainly follow this topic to see what the eventual answer will be. Sorry I can’t help.
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

Trevor1234 · Posted: Fri Jun 05, 2009 1:37 pm Post subject:

Hi inthe128
Just out of curiosity, are you able to see what size the Zip File is if you ‘Right Click’ on it and look at Properties?
_________________
Tomtom Go 720.
Navcore 9.510
Central and Western Europe v855.2884
GPS World Traffic cameras
Home 2.7
iPhone 3G

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