Restarting an aborted map download

philpugh

OK - newbie TT Go 720 user here! (But long time TTNav and nuvi user).

Got the 720.
Upgraded to 830
Then went for the LMG map upgrade TTHome offered me - then it all went wrong.

On my home PC it lost connection with the TT server and it wouldn't re-start. No problems - take it to work and try on the higher speed network.

Started off OK (roughly 2 hours to complete) over the next 30 mins this went out to 6 hours - then it lost connection with the TTServer. I have been unable to convince it to restart the download.

I have removed and re-installed TTHOME - to no avail.

I've tried the hint on the TT support site - but the directory it says to delete doesn't exist.

I've e-mailed TT support - but I won't get a reply this year?

I can't believe I'm the only one to have this happen - I've done a few searches here but nothing turned up. Any pointers please?

I actually may get to like the 720 - but I am still getting used to the cumbersome TT menu structure again.
_________________
Phil

Privateer · Posted: Tue Dec 23, 2008 4:07 pm Post subject:

Hi Phil,

You backed up, right?

Is your TomTom 720 working or not?

If you restore to your last backup of the TomTom 720 when it was working (before the LMG update) then reinstall TT Home and try again. If your TomTom 720 isn't working then you will need to do this anyway. If your TomTom 720 is still working then it might reset any of the pointers that the LMG process uses to determine if you are still entitled for LMG

If you're still within the period for LMG then try again. If the LMG doesn't work then you may have to try TomTom Support.

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

philpugh · Posted: Tue Dec 23, 2008 4:14 pm Post subject:

Yup!

Full Explorer backup before I did anything else.

So it's back to out of the box and re-try is it?

Ok - I wondered what I was going to do this Christmas!

Thanks
_________________
Phil

Privateer · Posted: Tue Dec 23, 2008 4:17 pm Post subject:

Yes, I'd do a full restore to the latest that the 720 was working.

BTW, I edited my initial reply whilst you were replying. Wink

Regards,
_________________
Robert.
iPhone 6s Plus, iOS 14.0.1: iOS CamerAlert v2.0.7
TomTom GO Mobile iOS 2.3.1; TomTom (UK & ROI and Europe) iOS apps v1.29
Garmin Camper 770 LMT-D

philpugh · Posted: Tue Dec 23, 2008 4:24 pm Post subject:

Sorry...

meant to add that the 720 is working fine - just can't get the 815 map to download - which I would like for the lane assist feature if nothing else.

One good thing. This is my first TT device with mapshare capabilities and I have submitted an entry to block off the dirt track at the end of the road which TT (ever since the first version) reckons is a pretty quick way to the M6/M56 junction. I've been reporting this error every TT map release I've ever had.
_________________
Phil

GPS_fan · Posted: Tue Dec 23, 2008 4:33 pm Post subject:

Phil, you say that you have a backup so maybe this post will be useful.
_________________
Andy
PocketGPSWorld.com supports Help for Heroes - Read here

philpugh · Posted: Tue Dec 23, 2008 4:42 pm Post subject:

OK...

At the umpteenth time of trying the "TTHome/Tools/Use Latest Map Guarantee" it seems to be working and a download is currently taking place. Looks as if I will be leaving my unit here at work as it's currently quoting 8+hrs to complete the download.

I'll take stock of all the advice given thanks - as it still has a long way to run.
_________________
Phil

GPS_fan · Posted: Tue Dec 23, 2008 4:52 pm Post subject:

The servers are occasionally unstable and/or slow and several other people have quoted these long download times - although I haven't experienced them myself (yet!!!!).

Hopefully, you'll soon become accustomed to the TT menu structure
_________________
Andy
PocketGPSWorld.com supports Help for Heroes - Read here

philpugh · Posted: Tue Dec 23, 2008 10:21 pm Post subject:

Well it got worse before it got better.

Just before leaving work TTHome announced that it had succeded in downloading and installing the map. However when I disconnected the 720 and it started up - it couldn't find any map! It turns out that the download had been terminated somehow but TTH had decided to try and install the map - despite that Winzip couldn't open the truncated file. It would appear the logic works a bit like :-

Got a file downloaded
Let's delete the map directory on the 720
Now let's try to open and install the new file
Oh dear....

So I set it off again and it was belting along. I went back into work a couple of hours later and everything was fine. So 24 hours after trying to start the process I've got the correct map loaded. Hope subsequent downloads aren't going to be this long!

Now to reload the cameras ......
_________________
Phil

GPS_fan · Posted: Tue Dec 23, 2008 10:32 pm Post subject:

Occasionally, the device may get confused after a new map download and it claims that the new map cannot be found.

This glitch can often be rectified by using a high-tech proprietary reset tool (commonly known as a straightened paperclip).

It's usually worth trying a reset first, simply because it's quicker than a fresh download.
_________________
Andy
PocketGPSWorld.com supports Help for Heroes - Read here

philpugh · Posted: Wed Dec 24, 2008 9:36 am Post subject:

I would have tried that - but there was no map information in the Western_Europe folder on the device - it had all been deleted (it did leave the PGPSW camera files there though!)

A quick check of the TTHome download area showed a set of files. The main map file was only 1.317Gb. Winzip wouldn't touch the file. WinRAR opened it to show the contents but said it was corrupt.

The second download created another set of files in the TTH area. The map file was 1.71Gb this time. I suspect TT were having a bad time with their servers yesterday - as mentioned before I tried to re-start the process several times yesterday without any luck.

You would have thought their download/install logic would check for a complete download before starting to delete files Rolling Eyes

Anyway - all working and no stuttering Kate last night / this am. But it did download a "new" Kate voice for me as well.
_________________
Phil

mikealder · Posted: Wed Dec 24, 2008 9:50 am Post subject:

philpugh · Posted: Wed Dec 24, 2008 12:26 pm Post subject:

Thanks to all

And a merry Christmas.

I'm leaving work shortly and hope to be driving around a bit over the next few days!
_________________
Phil

Privateer · Posted: Wed Dec 24, 2008 12:36 pm Post subject:

philpugh · Posted: Wed Dec 24, 2008 2:33 pm Post subject:

Correct - I haven't forgotten - I've also loaded the Liz Whittaker voice files - somehow she makes speed cameras seem nice!
_________________
Phil

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