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joeann90
Occasional Visitor
Joined: Oct 10, 2007
Posts: 37
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 Posted: Fri Aug 22, 2008 10:19 pm Post subject: Help Problem with go 520 green light on but not powering on |
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 I am having some trouble with my tomtom Go 520  it will not power on,i have tried resetting it,and still nothing happens,if i connect the usb cable to it and connect to tomtom home it recognises my 520 ,and it lets me update items ,etc,but the screen is blank,only the green light is lit when connected to charger,or usb cable can anyone tell me what is wrong,if i go in to tom tom home it shows that the maps and other items are there,it has internal memory of 498mb but nothing on the sd card slot, does anyone know what is wrong with this 520  thanks for any help out there, |
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sgould
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Joined: Oct 05, 2004
Posts: 1320
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| Posted: Fri Aug 22, 2008 10:30 pm Post subject: |
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I think that you can still do a deeper reset. While connected to a charger, press and hold the reset button for 10 seconds or more. Then switch on. May need to hold the button in for a few seconds.
If no luck, shine a light at the screen and turn it to a different angle and see if there is a faint image, it could be the illumination.
Otherwise the screen could have gone
Make sure your PC has the copy and paste backup on it (not just the TT Home backup) before you play with it though!
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TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
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Kenwood DNX-4210DAB with Garmin maps |
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joeann90
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Joined: Oct 10, 2007
Posts: 37
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| Posted: Sat Aug 23, 2008 12:31 am Post subject: |
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| sgould wrote: | I think that you can still do a deeper reset. While connected to a charger, press and hold the reset button for 10 seconds or more. Then switch on. May need to hold the button in for a few seconds.
If no luck, shine a light at the screen and turn it to a different angle and see if there is a faint image, it could be the illumination.
Otherwise the screen could have gone
Make sure your PC has the copy and paste backup on it (not just the TT Home backup) before you play with it though! |
thanks for the info have tried what you suggested, but with no sucess  i think it is as you say the screen has gone so looks like a new tomtom for me thanks for your assistance |
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EricWB
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Joined: Jan 31, 2007
Posts: 310
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| Posted: Sat Aug 23, 2008 11:36 am Post subject: |
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| Check the purchase date and warranty period some TT's had a two year warranty but that may not apply to 520. When you have it connected to your PC and with Home running are you able to see the screen by selecting the "Operate my device option" this may confirm the device does work. Then if it is out of warranty it may still be more economical to repair rather purchase a new one. |
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sgould
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Joined: Oct 05, 2004
Posts: 1320
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| Posted: Sat Aug 23, 2008 1:41 pm Post subject: |
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Worth a call to these people: http://www.satnav-shop.com/
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps |
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joeann90
Occasional Visitor
Joined: Oct 10, 2007
Posts: 37
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| Posted: Sat Aug 23, 2008 4:19 pm Post subject: |
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| EricWB wrote: | | Check the purchase date and warranty period some TT's had a two year warranty but that may not apply to 520. When you have it connected to your PC and with Home running are you able to see the screen by selecting the "Operate my device option" this may confirm the device does work. Then if it is out of warranty it may still be more economical to repair rather purchase a new one. |
yes i can operate the device when i am running Home, and i can see the screen in home ,it is just that the screen is blank,and will not power on, i purchased it from someone on ebay ,so no warranty thanks for reply |
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Calomax
Lifetime Member
Joined: Sep 30, 2005
Posts: 988
Location: St Martin's, Guernsey
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| Posted: Sun Aug 24, 2008 8:16 am Post subject: |
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Did it ever work? If not you need to get back to the seller and, if no joy, report him to eBAY & PayPal. They should be able to get you your money back.
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