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What the hell is goin on?!?!?!?!
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tomo1340
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Joined: Jul 17, 2005
Posts: 209
Location: Bentham

PostPosted: Sat Jul 30, 2005 11:25 pm    Post subject: What the hell is goin on?!?!?!?! Reply with quote

Just tried to activate my brand new TTN5 maps of europe and it turns out theproduct is already activatedto a device code not belonging to me. So I can't activate it. The software is legal, boxed and genuine from www.globalpositioningsystems.co.uk

How do I solve this problem and how the **** do you actually get in contact with Tomtom themselves?
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Pocketgps
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Joined: Nov 16, 2004
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Location: Midlands, UK

PostPosted: Sat Jul 30, 2005 11:32 pm    Post subject: Reply with quote

I would telephone or email the company that you purchased it from and they will have to replace it if that is the case.
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alix776
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Joined: 03/05/2003 14:45:49
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Location: leyland lancs ENGLAND

PostPosted: Sat Jul 30, 2005 11:37 pm    Post subject: Reply with quote

have tried tt code if not email tomtom with your device code and product code they should send you one back via email
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl
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tomo1340
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Joined: Jul 17, 2005
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Location: Bentham

PostPosted: Sat Jul 30, 2005 11:45 pm    Post subject: Reply with quote

cheers, emailed them but they still have not emailed me back from my last question over a week ago, I travel to france on friday and this just takes the biscuit.
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tomo1340
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Location: Bentham

PostPosted: Sat Jul 30, 2005 11:50 pm    Post subject: Reply with quote

cheers, emailed them but they still have not emailed me back from my last question over a week ago, I travel to france on friday and this just takes the biscuit.
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alix776
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PostPosted: Sat Jul 30, 2005 11:50 pm    Post subject: Reply with quote

try www.ttcode.com i had this with my mates setup just went to tt code put the device number and product code in and it gave me new activationcode
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl
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tomo1340
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Joined: Jul 17, 2005
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Location: Bentham

PostPosted: Sat Jul 30, 2005 11:54 pm    Post subject: Reply with quote

been to ttcode, it says the product is already activated, and says to click here if your device code is blah di blah, the code isnt mine and I have not attempted to activate it until today, there is no where to put my code in!
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Oldboy
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Joined: Dec 08, 2004
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Location: Suffolk, UK

PostPosted: Sun Jul 31, 2005 7:53 am    Post subject: Reply with quote

tomo1340 wrote:
been to ttcode, it says the product is already activated, and says to click here if your device code is blah di blah, the code isnt mine and I have not attempted to activate it until today, there is no where to put my code in!

I had the same problem on Friday. I contacted TomTom by phone. There was a lot of questions and lots of consultation their end. The result of all this? Send it back to the supplier.

So I contacted NavCity, where I had purchased it on-line, and they spoke to TomTom and in the end NavCity gave me a new Product Code, which presumably had been issued by TomTom. Worked straight off.
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120
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julianbarker
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Joined: Apr 12, 2005
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PostPosted: Sun Jul 31, 2005 5:39 pm    Post subject: Reply with quote

I understand that some people have activated warez versons by spending days at their machines trying random codes until one works. Presumably, at some point someone will work out how the codes are generated and will produce a keygen - if your genuine key is generated by a pirate and used ot register a copy of the product, you will get screwed.
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CJackel492
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Joined: Mar 15, 2005
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PostPosted: Sun Jul 31, 2005 6:43 pm    Post subject: Reply with quote

julianbarker wrote:
I understand that some people have activated warez versons by spending days at their machines trying random codes until one works. Presumably, at some point someone will work out how the codes are generated and will produce a keygen - if your genuine key is generated by a pirate and used ot register a copy of the product, you will get screwed.


Could this be why TTCode has been down recently?

Carl,
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xda
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Joined: Mar 11, 2004
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PostPosted: Mon Aug 01, 2005 12:50 am    Post subject: Reply with quote

As you purchased from Global Positioning Systems it could well be that they have supplied you with a returned product that has already been activated prior to it's return. I would phone them and throw the ball into their court, at the very least they should replace it.
_________________
Graham.
TT Go720, App:9.510(1234792.1) OS:842337
GPS: V1.20, Boot: 5.5279, Home: V2.9.5.3093
Map: Europe V910.4892
Map: Europe_Truck V870.3421, Kingston 8GB SD
Nokia 925 Windows 8
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TuurG
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Joined: Nov 23, 2004
Posts: 454
Location: Haarlem, The Netherlands

PostPosted: Mon Aug 01, 2005 9:45 pm    Post subject: Reply with quote

On www.ttcode.com is normally mentioned how long you have to wait before you can re-activate.
2nd time after 7 days, and then after 180 days. If TomTom did not reply to you by Friday, you could try to re-activate on Friday, as then the first 7 days period has ended.
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tomo1340
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Joined: Jul 17, 2005
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Location: Bentham

PostPosted: Tue Aug 02, 2005 8:25 pm    Post subject: Reply with quote

xda wrote:
As you purchased from Global Positioning Systems it could well be that they have supplied you with a returned product that has already been activated prior to it's return. I would phone them and throw the ball into their court, at the very least they should replace it.


You'd think so wouldn't you. You can't actually phone the technical services department, the only email I got back was blaming tomtom, tomtom say it is GPSsytems problem as the contract is with them. I was told the tech department don't have phones in their office, lets hope there is no emergency and they need to call emergency services. This is bloody crazy, all I want is some **** maps to get me round an **** country on holiday, I thought £100 was a good investment to do this but even if these clowns refund my money today, I still won't get the money back in time to spend on the kids on holiday! I will keep the forum updated as to what luck I have.
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alix776
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PostPosted: Tue Aug 02, 2005 9:43 pm    Post subject: Reply with quote

buy all means keep us informed if you wish but pls tone the language down Evil or Very Mad we are pg rated site
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currently using aponia truck navigation on windows phone. Good bye IOS don't let the door hit you on the way out .

Oh the joys of being a courier.
device Lumia 950 xl
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Oldboy
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Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK

PostPosted: Tue Aug 02, 2005 9:46 pm    Post subject: Reply with quote

alix776 wrote:
we are pg rated site

PG as in Pretty Good? :D
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Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120
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