tomtom 730 error messages

chrisjmarsh · Occasional Visitor Joined: Jul 20, 2008 Posts: 8

hi
i bought a 730 but i think i have messed up the file system and i am having problems with error messages like "unable to save map setting - file access error" in a red box top right of screen, also the unit keeps reboorting, is it possible to reload the unit to factory defaults and wipe any thing i have done.

thanks Chris

Andy_P · Posted: Sat Oct 04, 2008 12:16 am Post subject:

Presume it is too late to say you should always make a full backup BEFORE you start tinkering?

Do one now anyway, in case things get worse. Instructions are in the Faqs in the "sticky topics" at the top of the TomTom-specific forum section HERE

Now, there IS a "return to factory settings" in the menus (you need to have the menus set "to show ALL menu options" in the preferences). But obviously that won't put back anything you've lost.

Any idea of exactly what you did?

If that doesn't help, the next thing to try is to delete the system files from the TomTom - that is the "loose" files that are not in any folders LEAVE ALL THE FOLDERS ALONE.
Then if you connect to the PC and use TT's "Home" utility, you should be able to re-load the system files using "Update my device".

If none of that makes any sense, ask again and we'll try to spell it out in longer descriptions.

chrisjmarsh · Occasional Visitor Joined: Jul 20, 2008 Posts: 8

Sorry for the delay in replying (been away on short break)

i will give it a go and see what happens

thanks again

Chris

chrisjmarsh · Occasional Visitor Joined: Jul 20, 2008 Posts: 8

Hi again
i have now done as you said and deleted all of the loose system files and i have upodated the 730, i will try it tommrow and see how it goes, i did try to do the restore from the tomtom home icon from the original back up i did but it said that it could not complete the restore. Many thanks for the advice

( i was reading on the forums of other owners having the same sort of problems, rebooting and error messages, was also wondering if tomtom had not got it quite right ???? )

anyway thanks again

Chris

chrisjmarsh · Occasional Visitor Joined: Jul 20, 2008 Posts: 8

Update just tried to do a back up of the 730 and got this error message

ERROR: DesktopLib/FileCopy/Error: An error occurred. Unable to create the files required to copy this item to your computer.
@ .\controller\FileCopyThread.cpp(135)
An error occurred while reading this file: "J:\gns\gnsdata"
An error occurred while writing to this file: "C:\Users\Chris\Documents\TomTom\HOME\Backup\GO\Backup01\InternalMemory\gns\gnsdata"
in .\controller\FileCopyThread.cpp:135
Stack:
0. chrome://tthome/content/ui/bindings/commit.js:73
error(textOrException);
1. chrome://tthome/content/ui/bindings/ttwizard.xml:1094
me._commitFailed(i, commitPage);
2. chrome://tthome/content/logic/dllUtils.js:70
this._errorCallback(e);
3. chrome://tthome/content/logic/dllUtils.js:62
this._errorFatal(error);

Time: Mon, 06 Oct 2008 18:25:18 GMT

any ideas

Chris

pcaouolte · Posted: Mon Oct 06, 2008 8:06 pm Post subject:

First try to get a Windows Explorer (not tomtom home) backup of your device as explained in FAQ # 1 here.

You may still have trouble with the gnsdata file whilst trying to get this backup if so there is a discussion of the gnsdata problem here but do get that Windows Explorer backup first if at all possible.
_________________
Paul

chrisjmarsh · Occasional Visitor Joined: Jul 20, 2008 Posts: 8

hi
i have a back up done with explorer except for he gnsdata file and i have run the clear flash tool Rolling Eyes

Thanks

Chris

mikealder · Posted: Mon Oct 06, 2008 9:53 pm Post subject:

If you are happy with the backup copy you have you can format the TomTom Flash Memory then copy the backup to the device, don't worry about the missing GNS file - Mike

stephen26 · Banned Joined: Aug 10, 2008 Posts: 5

Hi friend,
I suggest you just use tomtom.com , you have to find out your solution from there.I know it gives total information on gps navigation system.

------------------------------------------------------
Gps Navigation System
" If one continues to fail at what one has chosen to do, for whatever the reason, change address."

Andy_P · Posted: Tue Oct 07, 2008 4:31 pm Post subject: Re:tomtom 730 error messages

Darren · Posted: Tue Oct 07, 2008 5:16 pm Post subject:

A troll who is now banned.
_________________
Darren Griffin

chrisjmarsh · Occasional Visitor Joined: Jul 20, 2008 Posts: 8

Having followed your advice the troublesome tomtom is now working like it should be today, no reboots, no error messages just dose what it says on the box, can i thank all of the people who have helped me solve the problems i had with the TT730, i have not known such a quick response in a forum before and a great wealth of knowleage that is willing to be shared, all of the reply's except one mentioning no names Stephen26 were spot on

Jumping With Joy

Thank you all for your advice

Chris

mikealder · Posted: Tue Oct 07, 2008 6:23 pm Post subject:

Great news, now that it is working correctly and you have it set up how you want take another Windows Explorer backup just in case it goes wrong at some future point, this will make re-loading easier - Mike

chrisjmarsh · Occasional Visitor Joined: Jul 20, 2008 Posts: 8

just to let you guys know i have not had a single issue with the TT730 since you helped me out, its been spot on every time

Thanks again

Chris

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