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peasemore
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Joined: Aug 03, 2007
Posts: 379
Location: Berkshire
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 Posted: Mon Jun 02, 2008 9:10 pm Post subject: Procedure to d/load latest TT Map |
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Notice on guidance re loading latest UK map, that TT advise:
STEP 1 Install TomTom Home 1.5
Uninstall TomTom Home from your Computer
- Delete the following folder from your PC 'My Computer/TomTom/Home/Downloads',
delete all the files and folders in this directory.[/i]
As I'm using 2.3 version am puzzled at this  this
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Gel
Lifetime Member Thames Valley, Berkshire, UK
Mazda CX-5 built in SatNav- not sure if TT or not. Garmin NUVI in reserve. |
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Oldboy
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Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Tue Jun 03, 2008 6:22 am Post subject: |
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Can you give a Link to the relevant page? Then we can have a look. 
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Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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peasemore
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Joined: Aug 03, 2007
Posts: 379
Location: Berkshire
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| Posted: Tue Jun 03, 2008 7:40 am Post subject: URL |
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Download and install TomTom Home from :-http://download.tomtom.com/sweet/application/latest/TomTomHOMEwinlatest.exe
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Gel
Lifetime Member Thames Valley, Berkshire, UK
Mazda CX-5 built in SatNav- not sure if TT or not. Garmin NUVI in reserve. |
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shadamehr
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Joined: Apr 25, 2006
Posts: 507
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| Posted: Tue Jun 03, 2008 10:02 am Post subject: |
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| He meant a link to the page that advises this course of action mate... |
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peasemore
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Joined: Aug 03, 2007
Posts: 379
Location: Berkshire
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| Posted: Tue Jun 03, 2008 10:18 am Post subject: Link |
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Course of action is copied from TT Cust Serv e mail. 
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Gel
Lifetime Member Thames Valley, Berkshire, UK
Mazda CX-5 built in SatNav- not sure if TT or not. Garmin NUVI in reserve. |
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shadamehr
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Posts: 507
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| Posted: Tue Jun 03, 2008 11:18 am Post subject: Re: Link |
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| peasemore wrote: | | Course of action is copied from TT Cust Serv e mail. |
Ah that explains MANY things then...
As CS replies are often wrong, or at best highly misleading.
And above all, generic responses in most cases.
It's often reported here about wrongly telling people to remove a version of Home they don;t have anyway etc.
If I were to do anything at all relating to the advice they give, I would simply uninstall your current version of home, and then re-download and install it, and see if that makes any difference. |
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Tue Jun 03, 2008 2:16 pm Post subject: |
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TT customer services use simple copy and paste replies, they often aren't relevant to your exact situation.
There is an issue where if you want to update a very old machine, that Home v2 cannot recognise the device. In THAT case you need to install Home v1 and update the device as far as possible, then re-install Home v2 and continue with the update from there.
The instruction to delete things from the download folder is in order to force Home to request the map again from TT's servers, otherwise it thinks you have a good download already on the PC. |
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peasemore
Lifetime Member
Joined: Aug 03, 2007
Posts: 379
Location: Berkshire
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| Posted: Tue Jun 03, 2008 6:02 pm Post subject: link |
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Here is full text for info:
STEP 1 Install TomTom Home 1.5
- Uninstall TomTom Home from your Computer
- Delete the following folder from your PC 'My Computer/TomTom/Home/Downloads', On a Mac, On the finder bar, click on Home - Documents - TomTom - Home - Downloads, delete all the files and folders in this directory.
- Download and install TomTom Home from :-http://download.tomtom.com/sweet/application/latest/TomTomHOMEwinlatest.exe
(on Mac click on http://download.tomtom.com/sweet/application/latest/TomTomHOMEmaclatest.dmg)
- Once installed, make a FULL Backup of your TomTom device.
** IMPORTANT **
Please proceed with the next steps ifl you have made a full backup of your device as described in step 1. If you are unable to make a backup, please contact us immediately.
STEP 2 Install the latest Application
- Open TomTom Home
- A list of updates should appear, make sure that the application update is the only item that is selected
- Download and install the Program Application updates
- Once complete, switch your TomTom off, disconnect it from the Computer, switch your TomTom back on.
- Repeat this step until there are no further application updates.
(Please note, if your device is not being recognized by Home 2, you will need to update your device via Home 1.5 first)
STEP 3 Install the Map and Voices
- Connect your TomTom to your Computer
- Open TomTom Home 2.2
- Click on 'Update my Go'
- A list of updates should appear, select the application, the map and the voices that you need.
- Click on 'Download updates'
- Once complete, switch your TomTom off, disconnect it from the Computer, switch your TomTom back on.
- The device will load up with your new map installed.
Everything from this point should now be working. If you have any issues, please make a note of what is happening and state what error messages that you get if there are any.
With Best Regards
The TomTom Customer Support Team
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Gel
Lifetime Member Thames Valley, Berkshire, UK
Mazda CX-5 built in SatNav- not sure if TT or not. Garmin NUVI in reserve. |
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