TT one v3 unable to connect to pc despite several attempts

[cheeky_chops]

Hiya im new to the forum and have been tearing my hair out trying to get my tt one v3 to connect to the comp, Ive looked through lots of threads but each solution i still cant connect

please could someone help with getting my pc to recognise my tt

I can plug the tt into the usb port of pc (tried all 4 ports) and I get the onscreen tomtom msg - do you want to connect to computer

when I select yes

the tomtom screen goes blank
tomtom start up screen appears
blank again
i see written text saying writing route 50-80% in top right corner
then i hear several fast beeps of comp (usb connecting i think) then the screen goes to the do you want to connect to computer screen again

If I open device manager on the pc whilst doing this I get the following:

in the device manager I get a pop up that says other devices with a yellow question mark and a explanation mark

+network adapter
- other devices - one (V6)
+port (COM LPT)

If I wait for a few moments the device disappears and at the bottom right of task bar I get the message this device might not work properly

Through reading posts I have tried:

scanning for hardware changes
updating the driver by right clicking other devices - automatically and manually serching for windows/system 32
uninstalling device
different combinations of switching off unplugging usb restarting pc/tt
updating all the security updates available for microsoft sp2

Please if there is anyother solution to this problem i'd defo giv it a try

thanks

[andy-c1]

try resetting the device see if that helps 1 for 10 seconds then try again for 30 seconds if the first doesn't work
_________________
TomTom 5001

[cheeky_chops]

hi, thanks for reply, I tried to reset,10-30secs I get the drumroll then it goes back to the do you want to connect screen on the tomtom

this really is confusing

[Oldboy]

Have a read through This recent Thread.

It might help you.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

[cheeky_chops]

Hi thanks for reply, I have read through the thread but I do not get the device under usb or mass storage only under other devices, I tried the parts from the tomtom website with no luck either

maybe its a faulty tomtom like it said at end of thresd, just wanted to see if any other solutions before i take back to argos - really gutted cause everything else seemed a breeze, just no use if i cannot update

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