New Tomtom one v3

alan-jg · Posted: Tue Dec 25, 2007 11:59 am Post subject: New Tomtom one v3

Ok, I bought this unit in October for my wife's christmas present, got it out of the box, and set it all up and chaged the battery works just great.

Then on Christams day, after being unwrapped, the unit does not recognise the sd chip. I charge it up again and update the unit from tomtom home, not it just hangs.

What do I need to do to get it back to at least the factory settings.

Alan Crying or Very sad

mikealder · Posted: Tue Dec 25, 2007 12:09 pm Post subject:

Have you tried pressing the reset button on the underside of the device? - Mike

alan-jg · Posted: Tue Dec 25, 2007 12:34 pm Post subject:

Mike Hi,

I have tried this, and up to 30 secs, but still the same problem. It was working well. Until I left it until christmas.

Alan

if1977 · Posted: Tue Dec 25, 2007 3:50 pm Post subject:

If the TT you have has an SD card( I cant remember) make sure that the lock tab has not been moved to the lock position by accident. If that is ok and a factory reset did'nt work you might need to take it back or send it to TT.

: MX :
_________________
NEW Tomtom GO 500 (hope it is good)
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GO 510 (in drawer now, time for upgrade)

alan-jg · Posted: Tue Dec 25, 2007 4:42 pm Post subject:

Hi it does have an sd card and tried both settings, the annoying thing is that it did work, wether the battery ran out and this has caused the problem.

Thanks

Alan

Have a good christmas

46jimbo · Regular Visitor Joined: Apr 24, 2005 Posts: 185

Does it boot up with the SD card removed?

alan-jg · Posted: Wed Dec 26, 2007 11:40 am Post subject:

Hi, with out the SD card it does re boot, and aks for the card, once installed it read the reads the card and then hangs.

and then unable to turn off unless I soft boot it off.
Thanks

ALan

46jimbo · Regular Visitor Joined: Apr 24, 2005 Posts: 185

Although you purchased this unit in October, it appears to be an older One v2 model (no internal chip - must run off of an SD card). So it would appear that your SD card is somehow corrupted. As you appear not to have made a backup, I think you should call TomTom customer service.

alan-jg · Posted: Wed Dec 26, 2007 9:00 pm Post subject:

Hi,

I have been looking at this and you are right its a V2, with an sd card, if I were to say download a new map on a different sd card would this work.
Thanks

Alan

I will speak to TT customer service on Thursday. Thanks

mikealder · Posted: Wed Dec 26, 2007 9:03 pm Post subject:

Give them a ring on 0845 161 0009 although you might find they are on a Christmas shutdown, its worth a call though - Mike

Oldboy · Posted: Wed Dec 26, 2007 9:04 pm Post subject:

Until January 2nd. Wink

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Richard

TT 910 V7.903: Europe Map v1045
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alan-jg · Posted: Thu Dec 27, 2007 10:18 am Post subject:

HI, spoken to TT, and were very helpful, its going back, as it seems that there are no maps present!!!!.and they are not sure how this has happended. and possibly the card reader is defunct!!.

I will report back.

Alan

alan-jg · Posted: Tue Jan 08, 2008 7:00 pm Post subject:

Hi, posted the v2 off on the just before new year, and it arrived back 8th, and with the unit being fully checked, it works realy well, not sure what they did, but hey it works.

Yes I have taken a TT Home back up, and yes a copy of the SD card also.

Thanks for your help.

Alan

if1977 · Posted: Tue Jan 08, 2008 7:09 pm Post subject:

If you have not already done so you should have a look at the FAQ's in this thread. It might help you before you run into any future problems and give you a better idea of the device you have.
_________________
NEW Tomtom GO 500 (hope it is good)
iphone (running all day, doesn't like it)
XL LIVE IQ Routes (Got stolen and miss it)
GO 510 (in drawer now, time for upgrade)

GerryC · Posted: Tue Jan 08, 2008 7:15 pm Post subject:

The standard advice is to do backups with Windows Explorer, not just Home. It's been know not to back up everything and some have had problems restoring using it.

See the FAQ question #1.
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Gerry
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