TomTom giving wrong voice and visual directions

AshZS · Occasional Visitor Joined: Oct 31, 2007 Posts: 3

Hi.

I have a TomTom 2nd Edition with App v7.161 and the UK and RoI map v710.1571.

The device seems to be giving incorrect visual and spoken directions when navigating even though the map display is correct. As an example, if you choose to navigate from SG188NZ to SG189BH using fastest route, when you select details, browse as text, line 6 (High street) says do a U turn. When navigating this is both spoken and displayed in bottom left corner of screen. However, if you look at the map, the correct direction is to turn right, a U turn would take you back down the road you've just come from! There have also been other occasions when the spoken and visual directions have been wrong but the map shows the correct route highlighted.

Does anyone else get the same results when using the above route?

I've raised a question with TomTom support but no answer as yet. I'm sure this was ok before I updated.

Hemlock · Posted: Mon Dec 03, 2007 5:55 pm Post subject:

Yes, same on my map using Demo. Also hurriedly corrects itself approaching the roundabout on Hill Lane A6001, firstly it tells you to go straight across and then quickly changes its mind and tells you to turn right.
A question to TT support is all you can do at present. A map correction is either going to fool the voice or the map!
_________________
TT Start 60-OS:1344689 (12/9/13)
App 12.071.1370596.94
UK and Republic of Ireland v920.5240
TT Go 5200
UK/ROI and Worldwide
Samsung S8

Andy_P · Posted: Mon Dec 03, 2007 6:12 pm Post subject:

Post Lat/Long co-ordinates and more people will double-check!
Did you go to an online co-ordinates convertor Hemlock?

Hemlock · Posted: Mon Dec 03, 2007 7:26 pm Post subject:

Hemlock · Posted: Mon Dec 03, 2007 8:13 pm Post subject:

As an update to the above and a possible reason for the dodgy roundabout voice, there appears to be a short stretch of dual carriageway approaching the roundabout.
I think in ‘Route Demo Mode’ the ‘voice’ and the bottom left-hand diagram somehow interpret this as a roundabout and therefore tell the listener to ‘cross the roundabout, first exit’ – quickly followed by a correct direction at the real roundabout.
_________________
TT Start 60-OS:1344689 (12/9/13)
App 12.071.1370596.94
UK and Republic of Ireland v920.5240
TT Go 5200
UK/ROI and Worldwide
Samsung S8

AshZS · Occasional Visitor Joined: Oct 31, 2007 Posts: 3

Hi Hemlock, thanks for your help.

Have had a standard reply from TomTom saying to backup you device, delete things, reset device and reinstall. Sent email back asking did they actually try the route on their equipment before blaming my setup! Mad

Just to note, the dodgy roundabout voice where you get to Hill Lane A6001 where it passes Bellsbrook, there is actually a roundabout where it says to go straight on and then another roundabout where you go right, so this is actually correct. They are about 150 yards apart hence the hurriedly verbal commands! Wink

Robin2 · Posted: Tue Dec 04, 2007 12:06 am Post subject:

I have an example near where I live. At a T junction where a route turns left (and the map shows this clearly) the voice instructions say Turn right. But the problem is with the TeleAtlas map. Using my earlier NavTeq map at the same point the voice says Turn left.
Robin
_________________
TomTom One v3 Europe, Navcore 7.903, Western Europe 835.2420
TomTom Go 720 Europe, Navcore 8.351, Western Europe 855.2884
Satmap Active 10
Plus a lot of other PDA GPS kit, seldom used

Hemlock · Posted: Tue Dec 04, 2007 12:55 am Post subject:

Andy_P · Posted: Tue Dec 04, 2007 1:53 am Post subject:

AshZS · Occasional Visitor Joined: Oct 31, 2007 Posts: 3

No worries Andy_P2002.

Another reply from TT support, they confirm they get the same problem. Have instructed me to report it as a map error under support, report map feedback. Seems a little odd though as the map shows the correct route, just the instructions are wrong, almost as if the TT software is reading it wrong. Rolling Eyes

GerryC · Posted: Tue Dec 04, 2007 12:23 pm Post subject:

It actually looks like the mapping has a lot of little roads connected together in a circle. It's not mapped as a "roundabout". That would explain the weird turning instructions. Something for TomTom to report to TeleAtlas.
_________________
Gerry
TomTom730T
Cameralert for Android
Brodit ProClip mount

Oldboy · Posted: Tue Dec 04, 2007 2:03 pm Post subject:

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