Trouble downloading new maps

[Trafficman]

I have a Go520 and I have paid for a new map upgrade. I have also got the very latest version of Home. Unfortunately, when I try to download the new map which i am offered when I start up Home 2.1.2.121. The green bar goes across the screen left to right, then starts again. The green bar then progresses slowly across the screen as if downloading. Then after a little way, it stops. The progress bar goes white and it stays like this for good, not downloading the map. Anyone got the same or can think what I'm doing wrong?

[HummerUK]

New maps already

I thought mapshare was supposed to make the purchase of new maps an annual outlay?

HummerUK

[HummerUK]

As my unit is only 2 days old I have asked support about a free upgrade to 710 maps which my tthome 121 only offers for £29.99

Browsing maps I did note that mapshare does only work for 1 year so to keep your map up-to-date you do have to buy a new one every year.

[Scainer]

What you describe has happened to me during my second download attempt.


The ZIP is currently 1.12 GB, so i'll leave it for anout hour to look for a change.

[HummerUK]

Reading the other thread I now see you have to request the map from the top menu rather than it just appearing in the updates list.

It is downloading now but the time value is ridiculous high xxxxxx:xx:xx in length

I have 16meg broadband

HummerUK

[Traveller]

I had the same thing happen at 1.4gb downloaded. I unplugged my 910 which aborted the download. I reconnected the 910 which re-started the download and that completed successfully.

[HummerUK]

Item actually downloaded in just a few minutes

It however only copies to your computer.

On checking the maps page it was then listed as on my computer but then on selection it said not enough room.

I then selected the old map of UK to be deleted which issued a warning that device will not work but I said yes anyway.

If then deleted UK and copied on new one.

Put my cameras back and of course home location etc is lost but I can get them back from backup or start a fresh (which I will do)

So I now have v710.1561 on my device

One day bluetooth voice may even work

HummberUK

[Scainer]

Just to follow up, after leaving it for an extra hour the download completed but failed to install due to space.

Added it from the maps menu and selected the current map to delete and it installed.

[Mick_1959]

Hi anyone else having trouble with downloading the new map.

I did as TomTom advised, upgraded to Home 2.1.2.121

Then purchased my map 7.10

Clicked to download the new map.

Then the fun started. asked if i wanted to delete existing western map to make way for new one - Clicked YES!. All items in western Map folder were removed, and download begins

Like Trafficman, the green bar started its travel, halted, started again, and telling me it had xxxxxxxxxxx.xx.xx n to go, and climbed rapidly.

Now I left it running, and running, and running, and it just timed out.

Several attempts made over night from 11pm to 8am, same results. I rebooted. stopped all programmes etc etc. No Joy!

Time to ring customer support at 8am.

Explained problem to a American gentleman, who listened to my plight.

Oh its your firewall and anti-virus, I was told, turn them off, as they can slow a download. MMMM, ok, did that (even though TomTom has permissions and was a little concerned at no protection), same results.

Tomtom support then proceeded to tell me it was probably my internet providers fault, and I should go to a friends house, use their PC to download the maps, for they had checked their server and it was downloading for him OK.

I asked for confirmation - use a friends PC to download maps!, YES!

mmmm, so, I asked was he making a serious suggestions here. 1. leaving a PC open to viruses and hackers, 2. having to install and upgrade Home software on a friends PC, to download maps I had paid for.

YES - he said.

Can't I just download the map from your website - NO!. only via Home!

Or you can purchase a disc - but I have paid for download can you not just send me a disc - NO!

You have to buy map on disc and get sales to refund you!

GRRRRRRRRRRRRR!!!!!!!!
_________________
Mick
Go 1005 in need of resuscitation
GO 950 Dead,
GO 920 Dead

[Anita]

[Mick_1959]

Well not to be dissuaded by first call to TomTom Customer Service, I contacted them again, but this time got through to a helpful lady called Louise, who was as dismayed as I at suggestions I was given.

We established I could download POI's and other items, so nothing wrong with my system.

Baffled she said she would look into and get back to me via e-mail (yes we have heard that before).

But Loise was true to her word, and e-mailed me back with 25 minutes and here is her reply:

[rleeden]

I was facing this problem too, but just tried again and it seems to have worked. Don't know if I was just lucky or whether they've sorted out the problems.

The estimated time remaining and the download bar were still showing gibberish but it did work . Took about 90 minutes (for the Western Europe map that is) on a 4Mb connection. The resulting Western_Europe.zip file was 1,743,527Kb in size.
_________________
TomTom Go 710.

[Anita]

[BrightonJohn]

I've just downloaded the latest maps - went smoothly so no problem with it this morning - at least not for me on 20Mb broadband although it still took about 15minutes.

I thought that this would enable me to 'join mapshare' but apparently it doesn't (I'm using a fairly new 910) AND some of the errors that I reported THREE YEARS ago are still there. Still, at least the new firmare and map allows me to report these things - AGAIN! Just don't know how I benefit from this?

JUST to add that I have now also managed to join mapshare (I think) so have had my reports up-loaded (I hope!!).

[Mick_1959]

Well, I finally managed to download the latest map, and I am now the proud owner of v710.1561 Map, and download completed in about 45minutes .

My only niggle is when I use Home 2.1.2.121, it insists I have a map to download.
_________________
Mick
Go 1005 in need of resuscitation
GO 950 Dead,
GO 920 Dead

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