how to activate software

[minesapint]

is it just me thats having this problem

when i try to activate the software its saying

activation faield.

so i went to www.ttcode.com to try to get it

i enter my product code good so far

thank you ?????????????? is correct you now need to find you device code but thers no step 2 now were to click

no were to put the device code in like in step 1,

is it the site thats down or is it me

any help plz thanks?

ps i can get me device code np

[Dave]

This sounds like your web browser isn't displaying the page properly, which browser are you using ?

[minesapint]

i am using microsoft internet explorer 6

but y when i load software it ask me-

set up will now go on line to activate software.

i click yes then it will say-

activation faield.

my be i try it on me laptop an c if it will work on there.

thanks any way.

[Dave]

Activation will fail if you've either activated the serial number on a different Pocket PC, or you have a firewall and it's having problems getting through.



What you should do is goto www.ttcode.com, enter the serial number on the CD case, it should then come back with Step 2, which from what I recall, when you run up TTN2 on the Pocket PC, it will give you a second number you need to type in. With both numbers, TTCode will generate a new number for you, and this is the number you need to enter into the Pocket PC direct.



If it's not getting to step 2, then it sounds like either a browser issue, or a problem with the TomTom website, although nobody else has complained yet.

[minesapint]

its oll new pda + tomtom

only got it on saturday 19-04-03

but like u said on the pda it will give me the secound code then it ask me to enter the activation code.

only thing i think of i had norton internet security

enabled,

when i go to www.ttcode.com its now saying 2 more days till i can get the activation code

so some were in my desktop computer there must be the activation code dont ask me how i get it.

ive email tom tom so hope i get the code that way.

thanks for your help.

[Dave]

Hmm, it sounds like someones activated this before! What happens is it will let you activate it on one device, then 7 days later it will let you activate it once more. If you received it on 19th, and it's 20th today, 2 days time will be 22nd April, which means it was probably activated first time on 14th/15th April!



Where did you purchase TTN2 from ? I would mention it to the retailer, and also send TomTom an email to tell them that you've received a new product that is already licensed to someone (give them the serial number from the CD) and ask them to reset it completely. email activation@tomtom.com not the regular Support address otherwise it will take ages for a response.

[minesapint]

hi dave

purchase from www.globalpositioningsystems.co.uk

came with ipaq pocket pc + tomtom 2 oll new

like i said be for got it on saturday 19-04-03

first time it ask me to go on line to activate the software it came up with activation faield

so like u just said if its 7 days

y does it say i have to leave it 2 more days be for

i can try again.

you have got me thinking now.

i give tomtom a email.

thanks

[Dave]

Because if it says 2 days, then it means the end of the 7 days since first activation is 22nd April, eg 2 days from now. Which means someone activated TTN2 with your serial number on the 14th or 15th of April, which means either

1. it was sold to someone and they returned it, then they sold it on to you
2. someone at Global Positioning Systems opened the box and tried to activate it
3. TomTom have screwed up and either given out two copies with the same serial number
4. Or someone has somehow guessed your serial number

[minesapint]

just my luck

i was go to try it out over the bank holiday

first thing tuesday i give global positioning systems a ring and c what thay have to say.

thanks for oll your help.

[Nick412]

If you bought a rdy made package the software may have been installed for you (and tested etc) rdy to go - just plug it in etc.

I have made a number of purchases from global positioning systems and never had to doubt them

There probably is a good explanation for this.

Cheers
Nick

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