S L O W Service

el10t · Occasional Visitor Joined: Jul 16, 2006 Posts: 9

I bought a TomTom 720 back at the beginning of September. A week or so later I decided to subscribe to the Traffic service.

Firstly I tried doing this through TomTom Home. I entered all my credit card details etc, pressed the "buy" button and the application crashed out with a bizarre error, leaving the Traffic subscription in the "shopping cart" and I received no order confirmation email so I assumed my purchase hadn't worked.

Instead, then, I subscibed to the service directly through the TomTom website, which seemed to work OK.

On 9 September I checked my credit card statement and found that TomTom had charged me twice - it looked like the first payment had actually gone through after all.

So I wrote to TomTom support requesting a refund of one of the payments. It's taken them until today (17th) to get the 'ok' from the finance department to refund my money. The email I received said I would get the repayment in 3-5 weeks(!) time from now.

Talk about slow service!

dougproctor · Posted: Mon Sep 17, 2007 7:17 pm Post subject:

Normal service - quick enough to take it but................... (fill in the blanks!!)

mruddo · Occasional Visitor Joined: Jul 23, 2006 Posts: 4

I had the same problem after subscribing to traffic via Home at the end of August.

I got very frustrated trying to get it working, and ended up calling them on the phone (because needless to say they didn't resopond with anything useful via My Questions).

Anyway, I was subsequently told that I should not have been able to pay for the traffic at the time as the Tomtom site was down. They said I'd found a "backdoor"... I guess it was still open when you tried it too (i.e. they hadn't fixed the problem).

At first they said they couldn't see any evidence of my payment, but after sending them the invoice (emailed to me), and evidence from the credit card. They did subsequently activate the subsription and extend it to account for the days I'd missed.

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