latest map guarantee 520

Steven0161 · Occasional Visitor Joined: Mar 26, 2006 Posts: 48

Hi I am after upgrading my much loved TT One V2 to either a 520 or 530 as there is not much of a difference i wondered if I bought the 520 would I get the free latest map guarantee v7. or v8. ??

I would want the v8 and was going to go for the 530 but if i get v8 on both it makes no sense to go for the 530 and pay more

any ideas ? Laughing

Darren · Posted: Thu Sep 04, 2008 8:31 pm Post subject:

I'll bet it's v7, TomTom would be foolish to offer v8 or they'd never sell the x30's!

I'll seek clarification.
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Darren Griffin

Steven0161 · Occasional Visitor Joined: Mar 26, 2006 Posts: 48

Darren · Posted: Fri Sep 05, 2008 10:10 am Post subject:

Ok, I have received the response. If you but any x20 now then the LMG (Latest Map Guarantee) will provide a v8 map.

So you could buy an x20, update the firmware to v8 free of charge and use the LMG and end up with a functionally equivalent device to an x30. Not a bad deal at all!
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Darren Griffin

Steven0161 · Occasional Visitor Joined: Mar 26, 2006 Posts: 48

Thanks Darren so before I save myself £60 in getting the 520 instead of the 530 once I have the LMG does this mean I will have an identical product to the 530 (apart from the colour) will it have IQ and lane assist ??

is it to good to be true ? Wink

Darren · Posted: Fri Sep 05, 2008 11:02 am Post subject:

Yup, that's correct. From the horses mouth.
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Darren Griffin

Steven0161 · Occasional Visitor Joined: Mar 26, 2006 Posts: 48

fantastic £152.12 from amazon getting it ordered now cheers a bit of good news for a change Very Happy

joeann90 · Occasional Visitor Joined: Oct 10, 2007 Posts: 37

littlevoices · Occasional Visitor Joined: Sep 06, 2008 Posts: 2

mikealder · Posted: Sat Sep 06, 2008 4:15 pm Post subject:

Contact them by phone first thing Monday morning 0845 161 0009 and explain what has happened, it is not unusuall for Home to play up this way, one other thought though, do you have the very latest version of Home installed to the PC as an old version might not be capable of seeing the newer maps, you can download Home from the TomTom web site to be sure it is the latest standard (this will probably be the first thing support tell you to do anyway).
Also don't let them mess you about with a single map upsdate, your device was supplied with two main maps, both require updating - this has happened to quite a few people from what I have read on the board - Mike

littlevoices · Occasional Visitor Joined: Sep 06, 2008 Posts: 2

Thanks for the advice Mike, Will do that then if there isnt a workaround!

I did update to the latest Home App (Downloaded from the website & fully updated the tomtom on starting... after the recommended backup)

How will they provide the maps, will they give me a code for the store.. or is there some other method for that?

thx

AlandEi · Posted: Sat Sep 06, 2008 7:56 pm Post subject:

First post for me, though have been "lurking" for a while... great site.

I purchased a new Go 520 nearly a month ago, and after reading horror stories of failed map downloads, then protracted negotiations with Tom Tom by some unfortunate folks, I decided to use my "latest Map Guarantee" on Thursday afternoon 4th September... a few days before it expires next Tuesday... so duly downloaded map ver. 720 without a hitch....

Imagine my disappointment about three hours later, when I was browsing various sites, and found out that the ver. 810 maps had been released for the Go X20 devices... Sad

I have phoned Tom Tom support on Friday,.. yesterday... and the young lady asked me to supply my receipt, which I duly did on the Tom Tom support site... but that she could not promise anything.

My argument is, that I used the latest map guarantee on the day that the ver. 810 map was released, yet was offered the earlier map,.. which of course, I did not realise at the time... when I mentioned this on the phone, the young lady told me that their records showed my having downloaded the map two days earlier than I did ? ? ? ...

Fingers and toes are crossed, but as I am the guy who bought a Betamax recorder a fortnight before VHS became the industry standard, I am not going to hold my breath...

Alan.

Andy_P · Posted: Sat Sep 06, 2008 8:19 pm Post subject:

To reduce going over the same ground twice, from where AlandEi has posted on another forum, we've established that:

1. The date and time he downloaded the 7.2 maps will be listed in the TomTom Home download folder.

2. That if the maps were up on the TT servers on Thursday morning, and he downloaded them on Thursday afternoon, then AlandEi should be entitled to them, it's just a matter of convincing T customer services of that.

AlandEi · Posted: Sun Sep 07, 2008 1:37 pm Post subject:

Andy_P · Posted: Mon Sep 08, 2008 2:03 pm Post subject:

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