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sackless
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Joined: Mar 30, 2007
Posts: 4
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 Posted: Fri Mar 30, 2007 3:28 pm Post subject: TomTom Home Download problems |
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I have a Go 910, after receiving a notification from TomTom that a new software version is available, I followed their istructuions, went to TomTom Home to download and could not. After contacting TomTom support, this is the message I got back
"Dear Mr xxxxxxxx Thank you for contacting TomTom Customer Support.
With reference to your e-mail, please delete TOMTOM HOME from your PC and then uninstall your anti-virus's and firewalls. once you have done that, reinstall TOMTOM HOME from our website. This will allow you to download the latest software version".
Am I correct in thinking that if I follow this advice, I will on accessing the web to download the new version, be inundated with viruses and malware? |
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tonys66
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Joined: May 25, 2006
Posts: 510
Location: norfolk
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Andy_P
Pocket GPS Moderator
Joined: Jun 04, 2005
Posts: 19991
Location: West and Southwest London
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| Posted: Fri Mar 30, 2007 4:30 pm Post subject: |
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Great advice as ever from TT tech. support there. NOT! 
Downright scandalous telling you to uninstall your antivirus and firewall. Notice they didn't even bother to tell you to put them back afterwards!
As Tony says, disabling them temporarily should do fine. |
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sackless
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Joined: Mar 30, 2007
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| Posted: Fri Mar 30, 2007 4:45 pm Post subject: |
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Thanks Tony,
I think I'll do a full system backup to my external hard drive first and then follow your suggestion. |
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sackless
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Joined: Mar 30, 2007
Posts: 4
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| Posted: Fri Mar 30, 2007 4:49 pm Post subject: |
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| Andy_P2002 wrote: | Great advice as ever from TT tech. support there. NOT!
Downright scandalous telling you to uninstall your antivirus and firewall. Notice they didn't even bother to tell you to put them back afterwards!
As Tony says, disabling them temporarily should do fine. |
Thanks also Andy, I must say I like TomTom (I have a 910 and Navigator 6 on my PDA) but their support is atrocious. On a different topic, I have seen references on other sites to downloading camera locations and other software from non-TomTo suppliers to my 910, I niaively assumed I could only download from TomTom, are the downloads safe/useful? |
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mikealder
Pocket GPS Moderator
Joined: Jan 14, 2005
Posts: 19638
Location: Blackpool , Lancs
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| Posted: Fri Mar 30, 2007 5:24 pm Post subject: |
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You can download and install the camera POI files from this site if you want more up to date, accurate speed camera locations - you can also configure the camera locations for true spoken warnings (not possible with the TT offering) - they work a treat, there are a number of guides to download and installing the camera POI files, for the 910 have a read of This page, the same instructions also apply to your other devices, just ignore the bit about Text To Speech (TTS).
Have you actually logged out the PDA from TomTom Home on the PC, running multiple devices with the Home software is great fun (not) - Mike |
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Robin2
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Joined: Nov 24, 2003
Posts: 1441
Location: Swansea
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| Posted: Fri Mar 30, 2007 5:52 pm Post subject: |
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Very bad advice! You don't need to do anything yourself to pick up a virus. There are servers worldwide scanning the internet all the time for unprotected computers, and the average time to be infected if you go on line without firewall/anti-virus is only a few minutes!
I once bought a new PC and installed Norton anti-virus from a CD. I then went to the Norton site to download the latest update. It took me about 10 minutes, and I was infected with 3 viruses before I had finished downloading! It took me about a day to get rid of them
Robin
_________________
TomTom One v3 Europe, Navcore 7.903, Western Europe 835.2420
TomTom Go 720 Europe, Navcore 8.351, Western Europe 855.2884
Satmap Active 10
Plus a lot of other PDA GPS kit, seldom used |
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tonys66
Lifetime Member
Joined: May 25, 2006
Posts: 510
Location: norfolk
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| Posted: Fri Mar 30, 2007 7:41 pm Post subject: |
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Thanks also Andy, I must say I like TomTom (I have a 910 and Navigator 6 on my PDA) but their support is atrocious. On a different topic, I have seen references on other sites to downloading camera locations and other software from non-TomTo suppliers to my 910, I niaively assumed I could only download from TomTom, are the downloads safe/useful? |
As mikes post says you can get camers from this site They have 167499 registered users on this site and i would think most use cams from here i Think the ones from TT are s**t if you want to remove the TT ones do it using TT home |
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sackless
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Joined: Mar 30, 2007
Posts: 4
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| Posted: Sat Mar 31, 2007 2:07 pm Post subject: |
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| tonys66 wrote: | | Quote: |
Thanks also Andy, I must say I like TomTom (I have a 910 and Navigator 6 on my PDA) but their support is atrocious. On a different topic, I have seen references on other sites to downloading camera locations and other software from non-TomTo suppliers to my 910, I niaively assumed I could only download from TomTom, are the downloads safe/useful? |
As mikes post says you can get camers from this site They have 167499 registered users on this site and i would think most use cams from here i Think the ones from TT are s**t if you want to remove the TT ones do it using TT home |
Thanks everyone for your comments and advice, FYI; I used to use Norton and McAfee anti-virus software but still picked up viruses, trojans and other malware. I now use a suite of anti-virus utilities including AVG, Spybot S&D, Spyware blaster, Ad-Aware SE and Windows Defender. I also run Trend Micro's Housecall once a month. So far my PC is clear and it costs me nothing (apart from the odd voluntary contribution to charity). |
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