NavMan iCN 520 - "no gps signal" message for twent

rmc86uk · Occasional Visitor Joined: Aug 04, 2006 Posts: 5

Hi all,

I bought my dad a NavMan iCN 520 for Christmas. He has been using it for the past week and is not happy with it at all. It takes 20 minutes everytime to find a GPS signal. He used to use TomTom 5 on an iPAQ which had no problems at all. Is it worth ringing NavMan tech support up or where I bought it from? Or if any of you on here have an idea how to fix it?

Cheers

Gee-Pee

rmc86uk · Occasional Visitor Joined: Aug 04, 2006 Posts: 5

Hi again and thanks for your reply. We have checked the van manual and it does not have an athermic windscreen. My Dad says that the van is stood still when he inputs the address and still doesn't know why it is taking ages to receive a gps signal.

Gee-Pee · Posted: Tue Jan 02, 2007 8:44 pm Post subject:

rmc86uk · Occasional Visitor Joined: Aug 04, 2006 Posts: 5

Also tried using it in my car which no difference. I think it is faulty because one minute the destination was 500ft away, the next it 800ft away and suddenly stopped responding and didn't tell me to turn.

robertn · Frequent Visitor Joined: Feb 06, 2005 Posts: 564

Sounds faulty to me. Get a replacement. Although vans have a steep windsheild and roof over the cab can make the view of the sky "limited". One last step, even just to humor the tech support guys - hold the iCN out side the car and see how long it takes to get a fix.

Gee-Pee · Posted: Wed Jan 03, 2007 8:52 am Post subject:

rmc86uk · Occasional Visitor Joined: Aug 04, 2006 Posts: 5

thanks for all your replies. I used it in my own car today on the way to work and it still wouldn't get a gps fix. I looked at the gps status in the preferences and it was acquiring then losing it every 10 seconds or so. I have also stood out in the court yard at work with it and still no joy . I think i'll ring the support up today but I've read bad things about them.

Thanks again

Gee-Pee · Posted: Wed Jan 03, 2007 3:03 pm Post subject:

rmc86uk · Occasional Visitor Joined: Aug 04, 2006 Posts: 5

Hi everyone again.

I am just giving you an updat onto the problem which I had last month. Well I sent the ICN520 back to Navman for investigation and it was back within a week with comments from the engineer, "reset gps, tested - ok." Well guess what? It still doesn't work. I waited a good ten minutes the other day for it to get a signal then two hours later still no signal. Having logged another call with Navman it is to be sent away for the second time but I just know it's going to come back with the comments, "could not replicate problem." Can anyone advise on how I go about getting a replacement rather than repair? Also can you tell me how to to a hard-reset on the device?

Thank very much

robertn · Frequent Visitor Joined: Feb 06, 2005 Posts: 564

Run a series of test yourslef, before and after you send it for repair. Standing outside the car, in an open space with lots of sky visible, time how long it takes to get a fix. Do this 3 times in row, on 3 seperate occations at least 12 hours apart.

The expected result is the first time on each occasion should be < Cold start time, the subsquent ones should be < warm start time if done within a few minutes. - Check the specs for a warm start and cold start in your manual - if it is taking longer, they have sold you faulty product or they are guilty of misleading conduct.

Assuming the tests do show you have a problem - insist on your money back so you can buy a TT, and be completely unreasonable about it, then let them negotiate down to giving you a replacement.

DRP · Posted: Thu Feb 15, 2007 8:51 pm Post subject:

Hi
Are you just turning it on? Are you getting the green satellite icon on the bottom LHS, or is it changing to red, then green, then red all the time.
With all previous routes cancelled, so it has a fresh start to acquire the satellites. Click on the house, at the bottom of the screen click clear previous route, select clear, yes? If you do not clear any previous routes, that are incomplete it will certainly cause similar problems to the type, you are talking about.
Hope this helps and I hope you do not have a rouge unit.
Regards
DRP
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Gee-Pee · Posted: Fri Feb 16, 2007 2:47 pm Post subject:

DRP · Posted: Fri Feb 16, 2007 5:50 pm Post subject:

Hi
If you do a hard reset, the GPS will default to factory settings, so if you have altered anything you will have to do it all over again?
Regards
DRP
_________________
Sharing information is the key to a better understanding

Mio M400 WEU, N60I, T1, 2x B2, iCN 510 & lots more

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