910 wont power up or down

mort66 · Occasional Visitor Joined: Oct 28, 2005 Posts: 46

my new 910 wont turn on or off, just a faded blue screen??????? any help. can you reset them.

mikealder · Posted: Sat Jan 27, 2007 6:23 pm Post subject:

Reset the unit using a pin, you need to look HERE to find the correct location to prod - Mike

mort66 · Occasional Visitor Joined: Oct 28, 2005 Posts: 46

tried reset but still froze, when i put it on charge the green light comes on , but if there was no power in battery there should be black screen ?

mikealder · Posted: Sat Jan 27, 2007 6:52 pm Post subject:

OK it shouldn't be doing this at all, try holding the reset button down for 30 seconds and see if that makes a difference - if not I suspect the unit has packed up for some strange reason. When docked to the PC can you see the TomTom device in Windows Explorer or not? - Mike

mort66 · Occasional Visitor Joined: Oct 28, 2005 Posts: 46

cant detect it on pc or with tomtom home. it was working up until i checked for updates on home. found reset button do you press down the sleeve around the silver pin ?

mikealder · Posted: Sat Jan 27, 2007 7:17 pm Post subject:

NO I don't think you have found the reset hole at all, if the pin you refer to is adjacent to the contacts on the connector strip that is for the GPS external feed so don't prod/ press this!
Looking at the underside of the unit you will see a large rubber plug/ bung at the Top of the device, to the imediate right and slightly lower is a small recess in the plastic moulding, within this recess is a hole - this hole is the reset switch, view the link I provided in the earlier post the first picture provided is the one you want the arrow clearly shows the correct location - Mike

mort66 · Occasional Visitor Joined: Oct 28, 2005 Posts: 46

ok i am the first to admit i am a dumb ass, found it and got it going, many thanks, do you know anything about the go 300? my wife has one but the navigate to home button will not work. it has disabled itself, so you have to keep putting in your address, any help on this one. again many thanks

mikealder · Posted: Sat Jan 27, 2007 7:49 pm Post subject:

Glad to hear your 910 is back in the land of the living, one other bit of advice I will offer is you need to back the unit up fully to your PC - have a read through the links provided on THIS Page for additional information.
For the Go-300 I would try Change Preferences/ Change Home Location and set the address again, it sounds like it has lost the location - Mike

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