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swebb
Regular Visitor
Joined: Apr 27, 2006
Posts: 79
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 Posted: Fri Nov 17, 2006 9:33 pm Post subject: GO510 serial number problem |
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| I've tried to register my 510 on the Tom Tom site, but it says the serial number is an invalid format. Any idea why? Mine starts with a letter and is 12 characters long. |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Fri Nov 17, 2006 11:32 pm Post subject: |
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Where did you find the number?
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Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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swebb
Regular Visitor
Joined: Apr 27, 2006
Posts: 79
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| Posted: Sat Nov 18, 2006 2:15 am Post subject: |
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| On the back, on the white sticker with what looks like a bar code underneath it. (On the TT website it has the diagram with it circled). |
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sgould
Frequent Visitor
Joined: Oct 05, 2004
Posts: 1320
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| Posted: Sat Nov 18, 2006 2:25 am Post subject: |
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When I registered my Go I was asked for the Device Code not the serial number. Has it changed?
Device code is in two blocks of 5 alpha numerics e.g. AK6DE 8RG5T
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sgould
Frequent Visitor
Joined: Oct 05, 2004
Posts: 1320
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| Posted: Sat Nov 18, 2006 2:26 am Post subject: |
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Device code is found by going to ChangePrefs/Show Version. Or tap screen bottom right and then bottom right again.
_________________
TTGO 700 (dead)
iPhone 3GS + TT holder
iPhone 5 (hers!)
Western Europe Map
Eastern Europe Map
Kenwood DNX-4210DAB with Garmin maps |
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Oldboy
Pocket GPS Moderator
Joined: Dec 08, 2004
Posts: 10642
Location: Suffolk, UK
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| Posted: Sat Nov 18, 2006 9:45 am Post subject: |
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On trhe TomTom Web site you asked for Product Name, the name you give it to be able to Identify it, and the Product Code which is on the 'Credit Card' that comes with the Product.
The actual Device you don't have to Register. TT are only interested in the Software Products.
The Device Number is added to the My Products Info because the SD Card came pre-Activated for the Device.
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Richard
TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120 |
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swebb
Regular Visitor
Joined: Apr 27, 2006
Posts: 79
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| Posted: Sat Nov 18, 2006 6:12 pm Post subject: |
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OK, I go to this link for the new mount:
https://www.tomtom.com/newdock/
It asks for a serial number with a diagram of where to find it. I've tried that:
xxxxxxxxxxxx - invalid format
Device xxxxx xxxxx - invalid format
App. 6.510 (xxxx/xxxxxx) - invalid format (just the x's entered)
credit card xxxxx xxxxx xxxxx - invalid format
Anything else I can try? Help! |
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thebinman
Banned
Joined: Mar 04, 2006
Posts: 770
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| Posted: Sat Nov 18, 2006 6:15 pm Post subject: |
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| Maybe your specific serial number was shipped with a newer version of the mount anyway in which case you would not be eligible for a freebie? |
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