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tigermad
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Joined: Sep 12, 2004
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 Posted: Fri Aug 18, 2006 2:36 pm Post subject: Tomtom 910 USB unknown device |
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I have just purchased the 910 and tried to update the firmware using Tomtom home, but the device will not connect. Windows keeps saying its an unknown device and may be faulty. Everything is connected correctly as far as I know using the home dock. I have tried both USB ports. This is the pc at work and I have not tried my home pc yet. I hope it works at home  |
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lbendlin
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Joined: 02/11/2002 22:41:59
Posts: 11878
Location: Massachusetts, USA
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| Posted: Fri Aug 18, 2006 4:28 pm Post subject: |
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On the 910, did you get the popup asking if you want to connect to the computer?
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Lutz
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tigermad
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| Posted: Fri Aug 18, 2006 4:50 pm Post subject: |
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| I did a couple of times but then nothing. It still didnt work when the mesage came up. It just says unknown usb device. The device maybe faulty |
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Pedro2NR
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Joined: Jul 07, 2006
Posts: 64
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| Posted: Fri Aug 18, 2006 6:21 pm Post subject: |
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I currently have a similar problem. If this is your first time ever connecting to the home dock, attach the 910 to the home dock as if you were attaching it to the mount. In other words, hold the release button until the 910 locks into the home dock and you see the green light turn on.
Hope this helps. |
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tigermad
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| Posted: Tue Aug 22, 2006 12:26 am Post subject: |
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| Pedro2NR wrote: | I currently have a similar problem. If this is your first time ever connecting to the home dock, attach the 910 to the home dock as if you were attaching it to the mount. In other words, hold the release button until the 910 locks into the home dock and you see the green light turn on.
Hope this helps. |
Hi again, the green light comes on ok anyway. I have tried 2 pcs and my mac and none work. Looks like I will be giving Dixons a call tomorrow and sending the unit back |
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TonyHoyle
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Joined: Mar 26, 2006
Posts: 135
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| Posted: Tue Aug 22, 2006 12:29 am Post subject: |
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| I got that on one of mine when the hard drive went phut. It had to be sent back. |
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tigermad
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| Posted: Tue Aug 22, 2006 12:33 am Post subject: |
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Thanks for the replies
There is a picture on the 910 that pops up with and hand touching the 910 and in the bottom left corner is what looks like a disc and a red cross. I presume this just means dont remove it while it is connecting.
Why do i always end up with duff things! |
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Pedro2NR
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Joined: Jul 07, 2006
Posts: 64
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| Posted: Tue Aug 22, 2006 3:54 pm Post subject: |
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| Im sorry to hear it's still not working. I guess it is not working properly. If you did get the message "Do you want to connect to your computer" and it doesn't connect, there is a problem. |
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tigermad
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Joined: Sep 12, 2004
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| Posted: Wed Aug 23, 2006 8:52 pm Post subject: |
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Tomtom are useless.
I sent them a message about my problems and they replied. With a link to their site showing me how to attch the unit to the windscreen device!
Blinking fools. I wait 2 days for that reply!
I will return the unit for a refund tomorrow. |
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