Problem with tomtom HOME updating device

vellocet · Occasional Visitor Joined: Jan 27, 2007 Posts: 4

Hi, I got a TT ONE V2 on Friday but when I connect it to TT Home and try to update the firmware all I get is "There was a problem contacting Tomtom Plus. Please try again later."

It has been like that since Friday and I have also tried it on a friends internet connection and got the same, I am on BT total broadband, disabled the firewall on the router, disabled windows firewall and disabled norton firewall, friend is on Blueyonder with firewalls disabled too.

Any ideas?

Oldboy · Posted: Sun Jan 28, 2007 10:29 pm Post subject:

Do you have a BT Voyager 2100 Router?

If so this might be your problem. See HERE.

If you Search for '2100' there are three Threads on the subject.
_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

vellocet · Occasional Visitor Joined: Jan 27, 2007 Posts: 4

No, I have the BT total broadband router i think its a thomson, I have tried it on my friends Blueyonder connection though too Sad

Oldboy · Posted: Sun Jan 28, 2007 10:51 pm Post subject:

It could be a similar problem though. Smile

_________________
Richard

TT 910 V7.903: Europe Map v1045
TT Via 135 App 12.075: Europe Map v1120

henryg · Regular Visitor Joined: Jul 05, 2005 Posts: 78

If you use the Sunbelt Kerio firewall, it is incompatible with TT Home.
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Henry

vellocet · Occasional Visitor Joined: Jan 27, 2007 Posts: 4

Thanks for reply guys. I have now sorted the problem, it was because I didnt have the latest version of the HOME software, even though when I did a check for updates of HOME within the program it said I had the latest version. Removed this and downloaded newest one from the tomtom website.

theripper · Posted: Tue Jan 30, 2007 4:38 pm Post subject:

Hi Vellocet,
Just a thought but I don't thnk it is a good idea to run so many firewall progs.
If set up properly the firewall in your router should be sufficient. They tend to conflict with each other.
theripper

vellocet · Occasional Visitor Joined: Jan 27, 2007 Posts: 4

Yeah sorry I didnt mean I was running 3, I dont use the Windows Firewall just saying that it was disabled to save a reply saying to disable it. I use Norton and the router firewall.

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