i3 - Very Puzzling Problem

FriendlyBloke · Occasional Visitor Joined: Sep 14, 2005 Posts: 57

Driving along as normal with antennae wired up, then lost satellite reception (not even one red bar) for a 10 mile journey. Checked the i3 without the aerial on foot in open space, then plugged in aerial, and again no green (or red) bars. Plugged my spare aerial in and the same happened.

I'm at a complete loss at to why this has happened or how to fix? Need aerial for i3 to function properly as I have one of 'those' windscreens!

If anyone can shed light on this, it would be much appreciated

Thanks

FB

ride4smilesjonny · Posted: Sun Feb 19, 2006 1:23 pm Post subject:

Can only suggest a hard reset, but assuming this does fix it then it could be a software problem, are you running the latest firmware? if not maybe try updating it, if all else fails its gonna have to be a replacement unit!
Stop it!

_________________
**********************************
Hi ho - Hi ho its off to Arran i go,
with my i3 and a cup of tea hi ho, hi ho
hi ho hi ho.....
**********************************
www.ride4smiles.co.uk

£3500 raised in two weeks! :-)

FriendlyBloke · Occasional Visitor Joined: Sep 14, 2005 Posts: 57

It would appear I can't resolve the problem and I now have a useless satnav - I bought the i3 on day of release (1st Sept '05) from Maplin HQ over the phone and surprise surprise, I can't currently find the receipt. Can anyone offer any sound advice of what to do next - for instance, as I bought over the phone do you think that Maplin could release a duplicate receipt?..............

bumpkin · Posted: Mon Feb 20, 2006 9:46 pm Post subject:

Did you register the unit with Garmin? Even if you didn't I would suggest that you give them a ring and explain the situation, after all seeing as they've been available for less than a year it will still be in warranty without proof so long as the serial number is of a unit sold in the UK. Apparently their customer service is pretty good.
_________________
Chas
Garmin i3, Quest & StreetPilot 2720 with GTM10

Pocketgps · Posted: Mon Feb 20, 2006 9:48 pm Post subject:

Did you use a credit card, you should have statement.

or

Contact Garmin, they will repair it as it's still under warranty.

FriendlyBloke · Occasional Visitor Joined: Sep 14, 2005 Posts: 57

Thanks
Garmin do stipulate that they require a receipt due to ebayers - I have an online record of my purchase via my account on Maplin, but unsure how useful this will be???

swing · Posted: Tue Feb 21, 2006 11:18 am Post subject:

LCRController · Occasional Visitor Joined: Dec 28, 2005 Posts: 11

I've just sent my I3 back because of a problem with the speaker. I didn't have the receipt and was first told to send proof of purchase but when I called again (to book it in) they said not to worry just send the unit and they'll do the work under warrantly.

They were very helpful offering various solutions before suggetsing I return it.

portman · Posted: Tue Feb 21, 2006 5:19 pm Post subject:

You don't have to have the receipt, as long as you have some way of proving you bought it, receipt, credit card statement or email, any should be fine.

FriendlyBloke · Occasional Visitor Joined: Sep 14, 2005 Posts: 57

FriendlyBloke · Occasional Visitor Joined: Sep 14, 2005 Posts: 57

FriendlyBloke · Occasional Visitor Joined: Sep 14, 2005 Posts: 57

Sent off i3 to Garmin and they've told me they will be sendiing me a replacement unit which is good news. Funnily enough, when I enquired about a duplicate receipt from Maplin (as I bought over the phone) they told me that they would also replace the unit which is interesting.

Anyway thanks for all the replies.

FB

pcoulthard · Occasional Visitor Joined: Jan 31, 2006 Posts: 4

I have a bit of a wired problem, the map screen keeps freezing at the same point on the M57 the voice and distance to turn still work. It lasts until I leave the motor way at the end and then the map come back to life, any ideas.

FriendlyBloke · Occasional Visitor Joined: Sep 14, 2005 Posts: 57

Just thought I'd update anyone that may be interested. Garmin have issued a replacement i3 in exactly a week and did not request receipt so 10/10 for service. Hopefully all is well with the new i3. Testing at weekend!!

FB

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