CANNOT INSTALL CP6 DESKTOP SOFTWARE

CRISPCA · Occasional Visitor Joined: May 20, 2006 Posts: 4

I have recently upgraded from cp5 to cp6 but cannot get the new software to install on any computer ( have now tried it on 5) all running Windows XP Home. The installation starts correctly but after entering the Copilot product key I get the error message "registry editor problem" and the installation terminates. I have spoken to ALK helpdesk who have sent me a replacement set of disks, but they produce the same error. I have aslo disabled all anti virus/firewall/spyware programs and disabled all other startup programs but still it will not install on any of the 5 computers I have tried. Can anyone help!

Robin2 · Posted: Sat May 20, 2006 1:20 pm Post subject:

Make sure you haven't got any stray programs called setup.exe lurking on your computer. Sometimes the installation program will latch on to the wrong one and then get stuck.
Something which worked for me when I had installation problems with the latest upgrade - use File Explorer to look at the contents of the installation CD. Look for Setup.exe and double click on it. You may find, as I did, that it works OK from there
Robin
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TomTom One v3 Europe, Navcore 7.903, Western Europe 835.2420
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CRISPCA · Occasional Visitor Joined: May 20, 2006 Posts: 4

Have used windows explorer to find setup.exe but same problem still occurs

iankb · Posted: Sat May 20, 2006 3:15 pm Post subject:

Assuming that XP Home isn't any different to XP Professional, does the account that you logged-in as have administrator privileges?
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Ian

iPaq 2210
Globalsat BT-338
Seidio G2500 Amplified Vent Mount
CoPilot 6, GPS Tuner 4.2, Navio 3.01
BMW 330ci Sport

CRISPCA · Occasional Visitor Joined: May 20, 2006 Posts: 4

Yes I have administrator privileges

neil01 · Posted: Sun May 21, 2006 2:09 pm Post subject:

I am not an expert in this area, but from what you say, and the fact that it fails when you try to enter the serial number (which is written to the registry) with what appears to be a registry write problem, leads me to suspect that there is still something active on your PC preventing the registry being updated.

You are obviously aware of the issues re firewalls, antivirus etc, since you are disabling them - I just wonder if there is something you are missing which is blocking CoPilot's access to the registry.

As to having failed on 5PC's, are they all your own with the same software loaded?

I would suggest that you look to see what you have loaded on each PC which could be in anyway classed as a security tool - don't forget that some utility suites will load registry protection too.

CRISPCA · Occasional Visitor Joined: May 20, 2006 Posts: 4

The PC's I have tried are not all my own and the only common program on them all is Windows XP Home.

iankb · Posted: Sun May 21, 2006 2:47 pm Post subject:

I assume that what is failing is the initial install on to the PC, and not an automatic install from there on to the PDA. If the latter, use the desktop software to create an SD card (either over ActiveSync, or with a PC card writer), and then click on the installation cab file on the PDA to start the install there. That's what I had to do to install CP5, although I can't remember whether CP6 works the same way.
_________________
Ian

iPaq 2210
Globalsat BT-338
Seidio G2500 Amplified Vent Mount
CoPilot 6, GPS Tuner 4.2, Navio 3.01
BMW 330ci Sport

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