TomTom Traffic Updates all the same

rtj70 · Regular Visitor Joined: Jun 18, 2005 Posts: 144

Turned on TomTom Traffic for TT5 NAVIGATOR two days ago now. First evening/morning there was a problem with the traffic server (discussed in another thread) but then later on I thought great I can get traffic updates.

But now whenever I start TT5 and update traffic, the incidents are always the same. Even tried an update in the early hours of Friday morning but no difference. There always seem to be 190 incidents.

Any ideas? I'm running with GB Plus map if that makes a difference, using an HP iPAQ 2210.

rtj70 · Regular Visitor Joined: Jun 18, 2005 Posts: 144

Nobody else replied to say I'm wrong so I'll reply myself.

I've been checkign some of the incidents via TomTom traffic with other sources. Some match up and some probably wouldn't be on the others because TomTom is comprehensive with incidents others might not report. Happy with that.

But the local ones are wrong near Stockport. At 2am it still has slow traffic. So then this has me wondering what's up, having just subscribed. Also total incidents since I started is always 190...

To top it all, TomTom added 20 min to one of two usual routes home from Birchwood (near Risley) so went M6/M56. But it did not know of the queue M6 J23-21 southbound but STILL thought M6 21-21a north was slow. But north fine, south SLOW.

Is this an ITIS server feed to TOMTOM problem or is this the level of quality?

And 'cos server down at TOMTOM and I wanted traffic, skipped trial and went for 12 months :-(

dionysus1975 · Occasional Visitor Joined: Jun 19, 2005 Posts: 4

drummer · Posted: Mon Aug 08, 2005 8:51 am Post subject:

Traffic, on the GB map, seems to have been stuck on the same 225 incidents since Friday.

Can anyone please check their Traffic to see how many incidents they see.
I want to make sure that the problem isn't with my setup.

To do this:

Select Browse Map
Options
Tick Traffic
Tap Done
Tap on a Traffic incident Icon
You should then see the total number of incidents on the top left corner of the screen.

Thanks in advance.

rtj70 · Regular Visitor Joined: Jun 18, 2005 Posts: 144

I see only 190 incidents in total but I know they have not changed since Thursday (obviously not checked all of them). Suspicions aroused when the total incidents stuck at 190 and I saw incidents near to home that I knew were not there. I also spotted some accidents on the map that have not "cleared" (near Hereford).

How do we get this fixed, because TomTom have hopeless support.

realistic · Posted: Mon Aug 08, 2005 1:36 pm Post subject:

Sorry to seem a bit dumb but:-
How do you know how many incidents? Mine only shows any if on the planned route.
Cheers
Mike

rtj70 · Regular Visitor Joined: Jun 18, 2005 Posts: 144

Bearing in mind mine has had the same update since I got it (but it downloads it each time), I did the following, with or without a route planned:

1. Click on Traffic and select Update traffic info
2. Click on Traffic and Browse Map, wait for it to complete update (Green circle in top left)
3. Click on any incident, it downloads details and in the top left it says 1/190, i.e. incident 1 of 190.

Note even without a route planned there are incidents all over the map. For example south of Hereford there are icons showing two accidents --- and those accidents have been there since at least Friday according to TomTom traffic.

Is anyone else seeing the same problems?

realistic · Posted: Mon Aug 08, 2005 2:56 pm Post subject:

Thank you just updated and got 225
Mike

drummer · Posted: Mon Aug 08, 2005 3:45 pm Post subject:

drummer · Posted: Tue Aug 09, 2005 11:13 am Post subject:

I've just checked (10:20am) and traffic seems to be OK now. It shows 32 incidents. :D

rtj70 · Regular Visitor Joined: Jun 18, 2005 Posts: 144

I still get the same 190 incidents with some I know are not there... Sad

Tried a hard reset and a re-install of TT yesterday and that made no difference.

Digitore · Lifetime Member Joined: Mar 02, 2005 Posts: 16

Same problem as everyone else (no change of incidents since Friday) but I'm only seeing 114 on the screen. Posted a question to TomTom but they rarely answer with anything meaningful or constructive.

Digitore · Lifetime Member Joined: Mar 02, 2005 Posts: 16

Ah, just had a reply from Tomtom it reads:-

"We apologize for the delay in replying to your query.
Could you please write us which is the area in which you experienced or are experiencing this problem?
We will be able to contact our traffic provider and check why traffic information is not updated in your area."

This implies the data can be different depending where you live. I live near York and can see no delays south of Milton Keynes.

Also tried a reset account but nothing.

dionysus1975 · Occasional Visitor Joined: Jun 19, 2005 Posts: 4

realistic · Posted: Tue Aug 09, 2005 3:50 pm Post subject:

Mine is showing fog near J10 M4 8O

	PocketGPS
	Web