What a chump I am!

Faust · Regular Visitor Joined: May 02, 2005 Posts: 210

I find myself a somewhat embarrassed forum member, as I think I have been had for a chump (PJ Evans please note). As most of you will know TomTom have not been very good at after sales products for the new 300 GO, in particular the maps. After trying every avenue open to me to get a map of France before my forthcoming touring holiday, I spoke to TomTom Customer Support on Monday to ask for some further info on map availability. CS said they had no further info but what I could do was purchase a map for the TomTom Go as they are compatible with the 300. Armed with this information I purchased an SD card map of France direct from Tele Atlas - genuine TomTom maps. It duly arrived this morning, and guess what? it doesn't work in the 300. The screen begins to load, the yellow load bar moves across the screen then the screen freezes with the TomTom logo showing on part of the screen with the load bar still visible and the whole screen is flickering, I then have to reset using paper clip. Is there something I need to do i.e. upgrade or something similar or have I been had. I think it may be a call to my credit card company in the morning as the item cost over a 100 so should be covered. Needless to say TomTom are pretending it never happened. Any info would be greatly appreciated.

lbendlin · Posted: Wed Jun 01, 2005 7:36 pm Post subject:

It doesn't work like that. You need to copy the maps from the TeleAtlas SD card to your original card, or install 5the GO software on your new card.
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ

Faust · Regular Visitor Joined: May 02, 2005 Posts: 210

Can you explain in more detail please - idiots speak. Do you mean I have to install the new 5.10 software onto the SD Map of France if so which the 5.10 for the GO or the GO 300 or just copy the entire card onto a larger SD card to put both GB and France maps on the one card...?

lbendlin · Posted: Wed Jun 01, 2005 8:45 pm Post subject:

the easiest would be to go for the last option - copy everything from your two cards onto a new, bigger card.
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ

Eldar · Posted: Wed Jun 01, 2005 9:51 pm Post subject:

PJEvans · Regular Visitor Joined: Apr 13, 2005 Posts: 109

Faust

We've had it from TT and Tele Atlas that the maps will work so hopefully if you do as has been suggested it will work. I ordered mine last night so they should be here shortly.

I've already got a bigger SD card here waiting (bought when on special offer ready for MOWE Ha Ha) so I'll try what has been suggested when it arrives.

Let us know how you get on

PJEvans · Regular Visitor Joined: Apr 13, 2005 Posts: 109

Faust · Regular Visitor Joined: May 02, 2005 Posts: 210

lbendlin · Posted: Wed Jun 01, 2005 11:22 pm Post subject:

yes, that works. Make sure that your PC file explorer doesn't hide any files/extensions.
_________________
Lutz

Report Map Errors here:
TomTom/TeleAtlas NAVTEQ

Eldar · Posted: Thu Jun 02, 2005 9:53 am Post subject:

Faust · Regular Visitor Joined: May 02, 2005 Posts: 210

Eldar · Posted: Thu Jun 02, 2005 3:32 pm Post subject:

OK, don't panic.

1. Copy everything you have to your French SD to a folder on your computer (use TTG or card reader)

2. Disconnect your TTG from the computer

3. Download application version 5.1 (ZIP) from TT website

4. Unpack the zip archive

5. Run setup.exe

6. When the TomTom Setup screen appears, do not tick "I Agree" box, simply close the window (cancel the Setup)

7. Go back to the directory where you unpacked the zip archive , there you will see a new directory called "tomtomgo".

8. Copy all 8 files in the "tomtomgo" directory to your French SD

9. Do a paperclip reset

Try your SD card again

Faust · Regular Visitor Joined: May 02, 2005 Posts: 210

Eldar · Posted: Thu Jun 02, 2005 6:57 pm Post subject:

1. Don't buy a bigger capacity card (yet), the new files should replace the ones which are already on the French card.

2. If there is not quite enough space remove one of the dataXX.chk files - they are voice fles (but NOT data.chk)

3. There is only one 5.1 upgrade suitable for all TTGs I've no idea why they are separate for the New and Classic versions, download from either page and you'll get the same files.

Faust · Regular Visitor Joined: May 02, 2005 Posts: 210

I've done it YIPEE! at last after much sweating I've got the Map of France up and running - though I did need a larger card as the 5.10 upgrade was just to big, even deleting the suggested files. I was sweating though when it told me I needed to activate the map and to go online and get the required codes, what a nail biter that was. The maps seem pretty up to date as well as I have just looked for some new roads listed on a 2004 paper map of France and these are on the TomTom. Thanks to everyone for their much appreciated advice. Holiday here I come.

	PocketGPS
	Web